Participating Frequently

we are working on your file

Forum|Forum|2 years ago
February 9, 2024
4 replies
569 views

getting a message working on your file. I want to exit but do not want to loose my work.

This topic is closed to new replies. Start a new post to keep the conversation going.

Participant

I tried copying the content to paste to powerpoint or a new Adobe Express file - that didn't work either.
I found out through trial and error that a different page than the one I had spent a lot of time on was causing the issue. I was able to delete that content and save my work. Never find out what the exact problem was.

Having other issues as well - especially an inability to export a logo file with a transparent background. It comes out pixelated and unusable.

Tarun Saini

Community Manager

Hi

@Rianne34939270wa44

,

Thanks for the info. Did you try increasing the size of the logo and exporting it to check if that helps?

Regards,

Tarun

R

Rianne34939270wa44

Participant

I have this issue as well. I tried to share access to the file to a different email address to try to download, save or copy the design as a "guest", but this only made apparent that only an old version of the file is currently saved and accessible.

Trying not to shut down my browser or computer until this is resolved.

Tarun Saini

Community Manager

Hi

@Sonia22337416plwf

,

@Rianne34939270wa44

We're sorry for the delay. Are you still experiencing this issue? If yes, could you please share the screenshot or screen recording of the issue? What file are you working on? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference?

We're here to help, just need some info.

Regards,

Tarun

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.