We're working on your file. You'll be able to download it soon!

Hi @Gabriel37244784c469 

Thanks for sharing your file. So far, I have been unable to replicate the issue with your file. Nor did I find anything suspicious in the associated logs.

You mentioned that duplicating helps, but the issue comes back after a couple of downloads. I am curious if you make any edits before the issue recurs, and if so, what kinds (uploading assets, for example?)

Also, could you try another browser or an incognito window of your preferred browser?

Thanks

Abhi G 

Hi @Gabriel37244784c469 

Thanks for your response. I have sent you a direct message to set up file-sharing.

Abhi G

That fix works for one or two downloads before also breaking. Please escalate.

Got it, @Gabriel37244784c469 

Here's what I would try

1. Duplicate the file
2. Check if the duplicate also runs into the same issue
3. If it does, please send me a DM so we can set up file sharing for further investigation
4. If it doesn't, check if all your recent edits made it to the duplicate. If not, you might have to manually recreate them

Abhi G

@Abhi.G @ ADBE I have the most severe case. No orange or red icons, it pops up a prompt when I leave the page. 

This is what I have: "In the most severe (but rare) variation, for some reason, auto-save has stopped working. If you attempt to navigate away or reload the browser tab, you get the "Leaving so soon?" dialog"

@Gabriel37244784c469 

I understand how annoying this behavior can be.

The download block is well intended — it's ensures that we do not attempt to download while some important activity (e.g. asset upload, file saving) is in progress as that could lead to incomplete/incorrect downloads that only a manual visual check would reveal.

That said, we are aware that the download block sometimes persists for an inordinately long time — possibly due to bugs. Even as we fix these bugs, one of the things the team is considering is providing a more detailed explanation of what exactly is preventing the download, so you can rectify the situation (by, for example, deleting or reuploading an asset that is "stuck").

Some more background in this earlier post: https://community.adobe.com/t5/adobe-express-bugs/we-re-working-on-your-file-you-will-be-able-to-download-it-soon-error-in-adobe-express/idc-p/14593051#M16705

Thanks for your patience in the meantime.

Abhi G

Absolutely enraging. @Adobe are you able to fix this??

I was able to resolve this issue with some assistance from Adobe support. I opened Express in an InPrivate window on Microsoft Edge. I believe every major browser would have a simlar incognito tab. This gave me the option to download because private browser tabs do not cache data or store browser histories.

I am having the same issue. I let my file sit for 24 hours, but I'm still getting the same message.

I have the same problem, did you get a solution?