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A
Amanda4lb38n9fc
Known Participant
September 24, 2025

"We're working on your file. You'll be able to download it soon." NEVER WORKS

  • September 24, 2025
  • 3 replies
  • 254 views

Any time i try to create a video over 1-2 minutes in Express, I get almost finished and then Express can't download the video.  Why the hell does Adobe encourage people to use Express for video when IT DOESN'T WORK.  

 

This is ridiculous.  I've waited and waited and tried copying the file and deleting elements/scenes to see if there is something corruped and I can't find anything.  

Adobe fix this you useless bums

3 replies

A
Adobe Employee
Abhi.G @ ADBE
Adobe Employee
September 24, 2025

@Amanda4lb38n9fc 

 

For what it's worth, sharing from https://new.express.adobe.com/your-stuff/files (see screenshot below) should still work.

 

 

Abhi G

A
Amanda4lb38n9fcAuthor
Known Participant
September 24, 2025

I can't share the file with you because it's stuck 



I can do absolutely nothing and i'm on a deadline

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
September 24, 2025

Thanks for your response @Amanda4lb38n9fc,

 

Can you please try opening the document in incognito? You can check this link on how to use incognito mode- https://adobe.ly/4a2UzZV 

 

Regards,

Tarun

A
Amanda4lb38n9fcAuthor
Known Participant
September 24, 2025

When I try to leave the file it also tells me autosave isnt done yet.  But there is no way to troubleshoot that when it gets stuck. 

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
September 24, 2025

Hi @Amanda4lb38n9fc,

 

Thanks for reaching out! We're sorry to hear about this. Is it happening with all files or just this file? In what file format are you trying to download the file? Did you try with another browser to check if that helps?

 

If possible, can you share the document with me via private message? Private messages should be accessible from the envelope in the top right corner. This should be the direct URL https://adobe.ly/4pz4jlP

 

Regards,

Tarun

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