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jonathon_1110
Participating Frequently
July 29, 2025

We're working on your file, you will be able to download it soon.

  • July 29, 2025
  • 3 replies
  • 147 views

My ten minute video will not download. I have played in numerous times and it plays the whole way through. I have cleared the cache. I have signed out and back in. I have turned my computer off and back on. I have checked the internet. This is a joke. 1. I am losing money right now and 2. It is only a 10 minute video. Ridiculous. 

3 replies

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jonathon_1110Author
Participating Frequently
August 1, 2025

Hi mate,

 

I was a bit stressed so I apologise for the dramatic complaint 😬 

 

It wouldn't duplicate on my PC for some reason, just my phone. I just went ahead with the duplicate, I haven't tried with the original again. 

 

The video I finished today downloaded fine, so seems like a one off.

 

Thanks for getting back to me,

 

Johnny. 

M
Community Manager
mahmoud_5524Community Manager
Community Manager
August 4, 2025

Hi @jonathon_1110,

 

No worries at all — we understand the frustration, and thanks for the follow-up.

Glad the workaround via your phone helped and that your new video downloaded fine. If the original still won’t download on desktop, feel free to send us the project name or link, and we’ll take a look.

Appreciate your patience!

 


^MM

A
Adobe Employee
Abhi.G @ ADBE
Adobe Employee
July 29, 2025

Hi @jonathon_1110 

 

Sorry to hear you ran into this issue. I am a little surprised that clearing the cache did not work, while duplicating did.

Also, did duplicating on the desktop itself not do the trick?


Is the original video still failing to download on the desktop? Could you try it in another browser, or an incognito window of your preferred browser?

 

Thanks

Abhi G

    J
    jonathon_1110Author
    Participating Frequently
    July 29, 2025

    I was able to go on to my phone and duplicate the video which then allowed me to download it on my computer. 

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