Participant

We've encountered a problem. Try refreshing the page or return back to home.

Forum|Forum|2 years ago
September 21, 2023
25 replies
11310 views

It is beyond understanding why Adobe hasn't fixed it yet. So many users are getting frustrated. Please fix it.

Manish.Mishra.007

Participating Frequently

Hi,

Using the Adobe Express app for windows and I have also used Chrome browser
to sign in on Web app.

Thank you
Manish Mishra

thejanebradbury

Community Expert

Thanks for the screenshot: which browser are you using to access Adobe Express?

Manish.Mishra.007

Participating Frequently

Hi,

I have been facing the same issue for past 2-3 weeks now. The mobile version works fine but the windows app and browser access is showing the below error. I have already tried uninstalling and reinstalling app again but it was of no help.

B

balk634

Participant

tried incognito, cleared everything, tried 3 browsers (chrome, edge, firefox), still this message (We've encountered a problem. Try refreshing the page or return back to home.)

O

oinopo

Participant

I have been receiving the error message in the title for about 2 weeks now trying to access adobe express. I'm using Edge, have tried clearing my cache which logs me out from adobe and allows me to at least access the login page. But after login, I get the same error. I have tried messing around with my IPv4 & IPv6 adresses according to a guide I found from adobe, which only caused me to lose access to internet entirely. My IP adress is obtained automatically, since I've had recent issues where I couldn't access internet becuase my PC didn't have an IP-adress (?). My PC is connected via ethernet.

Furthermore, I cannot reach the "view account" overview when logged in here, or on adobes main website. The page is completely blank. I've tried troubleshooting this to no avail.

What's going on? I've tried with other accounts and I can't reach any of the pages mentioned through any of them.

Every other webpage that I use daily works without any issues whatsoever.

David__B

Adobe Employee

Hi @oinopo

Sorry to hear about your difficulties. I'd also test these:

Test in different browsers - Chrome, Edge, Safari
Test in incognito/private browsing mode - https://support.google.com/chrome/answer/95464

If you continue to face difficulties. I'd suggest contacting and working with our support directly via

https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

Best,
Dave

Imaginerie

Community Expert

It would help if you could describe the circumstances in which you get the error message, as well as a screenshot.
If it's a bug, then the dev team will be able to look into it.

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