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default355348961ftar9
Participant
February 22, 2024

Web page created with Adobe Express running slow on mobile browsers

  • February 22, 2024
  • 6 replies
  • 521 views
I have noticed for some time a problem relating to the "Web Page" resource. After publishing on the web and generating the link, if you open it on a mobile device it is as if you were browsing in slow motion mode. The same does not occur from a fixed device. The issue occurs on different mobile devices with different operating systems and multiple browsers. Thank you.
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6 replies

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
March 15, 2024

Hi @default355348961ftar9,

 

I would like to inform you that as per our product team, slowness in Andriod is a known issue. Our product team is working on this issue and once we have a fix we will let you know. 

 

Regards,

Tarun

    default355348961ftar9Author
    Participant
    March 11, 2024

    Hi David__B.

     

    I tested with Huawey P20, Redme Note 12, Redme Note 8, Samsung S23.

    My connection is very fast. (856.29 Mbps/289.53)

    I tested with wifi connection and with cellular connection.

    Provider: Iliad, Tim, Vodafone Italia.

    If you scroll bottom to top the page is refreshed.

    Can you check it?

    Thank you.

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    March 14, 2024

    Hi 

    @default355348961ftar9

    ,

     

    Thanks for the info. I have shared the information with the product team. I will keep you posted once I hear anything from them.

     

    Regards,

    Tarun

    David__B
    David__B
    Legend
    March 9, 2024

    Hi @default355348961ftar9 


    I tested it on my iPhone in Chrome and Safari, and your webpage loaded fine. I'm connecting through my home network on wifi. Webpages are somewhat bandwidth-intensive. That could be an explanation if you used a cellular service with a weak connection or signal strength.

     

    If you run this test on the mobile device, what download speed does it show that you have?
    https://www.speedtest.net/

     

    Even if that is good, it could still be some speed issue related to connecting to our server, but it would still be a good test. It could also be something Android-specific too; I'll see if I can have an Android user test.

     

    default355348961ftar9Author
    Participant
    March 8, 2024

    I have the problem in any link with mobile device.

     

    A link is:

     

    I checked with android os and chome browser.

     

    Thank you.

     

     

    Lyn_D
    Lyn_D
    Inspiring
    March 8, 2024

    Hi default355348961ftar9,

     

    Thank you for your patience.

    I haven't been able to replicate this issue.

    Please share one of your links with me so I can investigate this further.

     

    How can I make my mobile browser faster?

    If you've not tried, clear your browser history and website data, restart the app and mobile, and ensure you have a stable network connection, which is also helpful.

     

    Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

     

    ^Lyn

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