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Daniel22632283te5e
Participant
April 2, 2024

web version suddenly lost all my project

  • April 2, 2024
  • 1 reply
  • 79 views
web version suddenly lost all my old projects, but I can still see them in my mobile
This topic has been closed for replies.

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
April 9, 2024

Hi 

@Daniel22632283te5e

,

 

We're sorry to hear about this. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to see if that helps. Also, could post your browser console logs, that would help. If you are unsure how to collect browser logs, you can use resources such as-

 

Chrome: https://adobe.ly/3PNErm1

Windows Edge: https://adobe.ly/49kD8li

 

Regards,

Tarun

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