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3 replies

M
maria stella29772323d5xoAuthor
Participant
April 25, 2025

I solved the problem. At the time I signed up, on behalf of my educational institution, for a three-year subscription to the Adobe platform, two separate profiles were created, one personal and another school profile. Whenever I want to view previously produced work in the “Your Stuff” folder, I have to log out of the school profile and log in again with the personal profile. Thank you for your attention. Regards

M
Community Manager
mahmoud_5524Community Manager
Community Manager
April 25, 2025

Hi @maria stella29772323d5xo,

 

Thanks for the update, and I'm glad to hear you found the solution.

You're absolutely right—Adobe accounts can sometimes create both personal and enterprise (school or business) profiles under the same email address. Switching between them is key to accessing all your content. If anyone else experiences missing projects, it's always worth checking which profile is currently active.

Feel free to reach out if you need help with anything else. Best regards!

 

 

^MM

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
April 23, 2025

Hi @maria stella29772323d5xo,

 

Could you please let us know if the above-mentioned step helped in resolving your issue or not?

 

Regards,

Tarun

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
April 18, 2025

Hi 

@maria stella29772323d5xo

,

Welcome to the community! We're sorry to hear about this. Can you please answer a few questions below to assist you better?

  • Email associated with the user's Adobe ID 
  • How many projects are missing 
  • Since when are these projects missing 
  • Are these projects missing from web or app (iOS/Android) 
  • URL of published Spark Post/PageVideo 
  • Were these projects shared with others? 
  • Can other collaborators access these projects? 

 

Also, please check https://assets.adobe.com/deleted link and let us know if you are able to find out your missing project.

 

Regards,

Tarun

M
maria stella29772323d5xoAuthor
Participant
April 18, 2025
- E-mail address associated with the user's Adobe ID: mariastella4@gmail.com
(Username: MARIASTELLA4@GMAIL.COM - Role: system administrator)

- How many projects are missing: 6 of my projects are missing.

- Since when are these projects missing: they were last viewed on March 25,
2025.

- These projects are missing from the web: they are absent in the “Your
Stuff” folder.

- URL of published Spark pages:

https://new.express.adobe.com/webpage/ADfTYCI0Wh349

https://new.express.adobe.com/page/UTF37ObwD2wVD/

https://new.express.adobe.com/page/13c4s4SO3rN0z/

https://new.express.adobe.com/webpage/s7LD5FbEre21O

https://new.express.adobe.com/webpage/wjGMXUP5RnaNi

The projects were shared in as many web pages as:
https://cittadinanzaecostituzione-bosa.blogspot.com/p/articolo-10.html

- Also, other student-made projects shared with me, are not visible in my
“Your Stuff” folder:

URL of published pages:

https://new.express.adobe.com/webpage/vjHoTsOcgrA4J

https://new.express.adobe.com/webpage/cPqdLFMp9Voe8

https://new.express.adobe.com/webpage/6xirUKPE9Yh8u

https://new.express.adobe.com/webpage/a1Ae8uvD7BWlj

https://new.express.adobe.com/webpage/z7kTb9BKaMQXe



Regards
Maria Stella Gulmanelli
Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
April 22, 2025

Thank you for your patience 

@maria stella29772323d5xo

,

 

Could you please try sorting the date in 'Your stuff' and let us know if that helps?

 

Regards.

Tarun

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