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Participant
November 13, 2023

website continuously stuck on loading

  • November 13, 2023
  • 3 replies
  • 806 views
When I log in and go to adobe express, I can see my recent work, but when I click on it, it stays stuck on the loading animation.

3 replies

Adobe Employee
November 14, 2023
Participant
November 14, 2023
So I can not email due to encyption settings, but here are the console browser logs. I also have the same issue on linux. 29565.9d29618af22c3fc69e68.js:1 AppConfig: Got IMS access token provider www.googletagmanager.com/gtag/js?id=DC-9212252:1 Failed to load resource: net::ERR_ADDRESS_INVALID vendor-startup-ui.efd010137e371fb847f0.js:2 The main 'lit-element' module entrypoint is deprecated. Please update your imports to use the 'lit' package: 'lit' and 'lit/decorators.ts' or import from 'lit-element/lit-element.ts'. See https://lit.dev/msg/deprecated-import-path for more information. 175566 @ vendor-startup-ui.efd010137e371fb847f0.js:2 29565.9d29618af22c3fc69e68.js:1 The custom element '' has already been defined. 29565.9d29618af22c3fc69e68.js:1 The custom element '' has already been defined. 29565.9d29618af22c3fc69e68.js:1 The custom element '' has already been defined. 29565.9d29618af22c3fc69e68.js:1 The custom element '' has already been defined. 29565.9d29618af22c3fc69e68.js:1 The custom element '' has already been defined. hz-startup-ui-index.c6c4ce9ed1faa21be37b.js:8526 DRAG_AND_DROP_STORE x 29565.9d29618af22c3fc69e68.js:1 o cdn.cookielaw.org/consent/7a5eb705-95ed-4cc4-a11d-0cc5760e93db/7a5eb705-95ed-4cc4-a11d-0cc5760e93db.json:1 Failed to load resource: net::ERR_ADDRESS_INVALID sstats.adobe.com/ee/va6/v1/identity/acquire?configId=265427cd-70f8-4937-960a-5e42cc316895&requestId=934e6316-1fe5-4fe1-a6bb-1ed183e1a6f8:1 Failed to load resource: net::ERR_ADDRESS_INVALID 29565.9d29618af22c3fc69e68.js:1 Could not get ECID. Mostly adBlocker is blocking calls to AEP TypeError: Failed to fetch at t. (VM50:3:5825) at hz-startup-otel.96d15efc812345ac35dd.js:2:20223 at o. (hz-startup-otel.96d15efc812345ac35dd.js:2:14790) at vendor-startup-otel.760d2bd4d86e060e348b.js:1:29094 at l.invoke (hz-startup-otel.96d15efc812345ac35dd.js:2:7953) at a.run (hz-startup-otel.96d15efc812345ac35dd.js:2:3361) at t.with (vendor-startup-otel.760d2bd4d86e060e348b.js:1:47629) at t.with (vendor-startup-otel.760d2bd4d86e060e348b.js:1:1898) at vendor-startup-otel.760d2bd4d86e060e348b.js:1:29009 at new z (hz-startup-otel.96d15efc812345ac35dd.js:2:19298) at vendor-startup-otel.760d2bd4d86e060e348b.js:1:28967 at P.fetch (hz-startup-adobe-alloy.93727a5c130507d079ab.js:2:49572) at u (hz-startup-adobe-alloy.93727a5c130507d079ab.js:2:51611) at m.logger (hz-startup-adobe-alloy.93727a5c130507d079ab.js:2:51990) at hz-startup-adobe-alloy.93727a5c130507d079ab.js:2:53862 at l.invoke (hz-startup-otel.96d15efc812345ac35dd.js:2:7953) at a.run (hz-startup-otel.96d15efc812345ac35dd.js:2:3361) at hz-startup-otel.96d15efc812345ac35dd.js:2:18225 at l.invokeTask (hz-startup-otel.96d15efc812345ac35dd.js:2:8571) at a.runTask (hz-startup-otel.96d15efc812345ac35dd.js:2:3976) at y (hz-startup-otel.96d15efc812345ac35dd.js:2:10591) at nrWrapper (VM50:3:29524) mcidGuid @ 29565.9d29618af22c3fc69e68.js:1 cdn.cookielaw.org/scripttemplates/otSDKStub.js:1 Failed to load resource: net::ERR_ADDRESS_INVALID hz-startup-otel.96d15efc812345ac35dd.js:2 Unhandled Promise rejection: Event ; Zone: ; Task: HTMLScriptElement.addEventListener:error ; Value: Event undefined n.onUnhandledError @ hz-startup-otel.96d15efc812345ac35dd.js:2 29565.9d29618af22c3fc69e68.js:1 An uncaught promise rejection error occurred: [object Event] Object _mirrorOriginalConsole @ 29565.9d29618af22c3fc69e68.js:1 hz-startup-otel.96d15efc812345ac35dd.js:2 Uncaught (in promise) Event 29565.9d29618af22c3fc69e68.js:1 BranchIO: parseable data is not available in branch sdk. _mirrorOriginalConsole @ 29565.9d29618af22c3fc69e68.js:1 29565.9d29618af22c3fc69e68.js:1 BranchIO: initialization successful 29565.9d29618af22c3fc69e68.js:1 ["[performance]","perf action complete",{"event.dts_start":"2023-11-14T17:29:44.449Z","event.dts_end":"2023-11-14T17:29:44.471Z","custom.perf_action_category":"startup","custom.perf_action_name":"ims-load","custom.perf_action_id":"ims-load","custom.perf_action_duration":22,"custom.perf_action_start_offset":-0.599853515625,"custom.perf_action_end_offset":-0.599853515625,"custom.perf_action_num_frames_authoring":0,"custom.perf_action_num_frames_rendering":0,"custom.perf_action_num_frames_requestAnimationFrame":0,"custom.perf_action_num_frames_incrementalValidation":0}] 29565.9d29618af22c3fc69e68.js:1 ["[performance]","perf action complete",{"event.dts_start":"2023-11-14T17:29:44.474Z","event.dts_end":"2023-11-14T17:29:44.481Z","custom.perf_action_category":"startup","custom.perf_action_name":"router-startup","custom.perf_action_id":"router-startup","custom.perf_action_duration":7.7998046875,"custom.perf_action_start_offset":0,"custom.perf_action_end_offset":-0.7998046875,"custom.perf_action_num_frames_authoring":0,"custom.perf_action_num_frames_rendering":0,"custom.perf_action_num_frames_requestAnimationFrame":0,"custom.perf_action_num_frames_incrementalValidation":0}] 29565.9d29618af22c3fc69e68.js:1 ["[performance]","perf action complete",{"event.dts_start":"2023-11-14T17:29:44.710Z","event.dts_end":"2023-11-14T17:29:44.710Z","custom.perf_action_category":"brick-manager-construction","custom.perf_action_name":"brick-manager-construction","custom.perf_action_id":"71e9d444-33c6-49fc-8af9-697617629b8f","custom.perf_action_duration":0.099853515625,"custom.perf_action_start_offset":-0.5,"custom.perf_action_end_offset":-0.599853515625,"custom.perf_action_num_frames_authoring":0,"custom.perf_action_num_frames_rendering":0,"custom.perf_action_num_frames_requestAnimationFrame":0,"custom.perf_action_num_frames_incrementalValidation":0}] 29565.9d29618af22c3fc69e68.js:1 CheckAccessStrategyForGA: Access check result for the user is granted _mirrorOriginalConsole @ 29565.9d29618af22c3fc69e68.js:1 29565.9d29618af22c3fc69e68.js:1 [performance] perf action complete Object 29565.9d29618af22c3fc69e68.js:1 GTagMarketingEventService: Sending Gtag gallery event api2.branch.io/v1/pageview:1 Failed to load resource: net::ERR_ADDRESS_INVALID js-agent.newrelic.com/nr-spa-1216.min.js:1 Failed to load resource: net::ERR_ADDRESS_INVALID 29565.9d29618af22c3fc69e68.js:1 BranchIO: set identity successful 29565.9d29618af22c3fc69e68.js:1 Access info call duration: 869 29565.9d29618af22c3fc69e68.js:1 [performance] perf action complete Object 5hz-startup-ui-index.c6c4ce9ed1faa21be37b.js:9270 Action not found with id: access-profile-load _endAction @ hz-startup-ui-index.c6c4ce9ed1faa21be37b.js:9270 29565.9d29618af22c3fc69e68.js:1 [performance] perf action complete Object 29565.9d29618af22c3fc69e68.js:1 checkBlockedFlow: Not blocked. 29565.9d29618af22c3fc69e68.js:1 accessCheckFlow: ga flow: true,ungated public beta: false 29565.9d29618af22c3fc69e68.js:1 accessCheckFlow: Access granted. 29565.9d29618af22c3fc69e68.js:1 [performance] perf action complete Object 29565.9d29618af22c3fc69e68.js:1 [REENTRY]State transition Object 29565.9d29618af22c3fc69e68.js:1 [BrowserSupport] Wasm supported 29565.9d29618af22c3fc69e68.js:1 [BrowserSupport] webgl2 supported 29565.9d29618af22c3fc69e68.js:1 [BrowserSupport] GL Vendor : Google Inc. (Intel) 29565.9d29618af22c3fc69e68.js:1 [BrowserSupport] GL Renderer : ANGLE (Intel, Intel(R) UHD Graphics 630 (0x00003E98) Direct3D11 vs_5_0 ps_5_0, D3D11) 29565.9d29618af22c3fc69e68.js:1 [BrowserSupport] GL Low Performance : false 29565.9d29618af22c3fc69e68.js:1 [BrowserSupport] Structured clone supported 29565.9d29618af22c3fc69e68.js:1 BrowserRequirements: Supported browser detected. Edge 119.0.0.0 29565.9d29618af22c3fc69e68.js:1 Kicking off batch-brand-migration 29565.9d29618af22c3fc69e68.js:1 [BrowserSupport] Supported. 29565.9d29618af22c3fc69e68.js:1 Screen size on page load: width = 1312 height = 612 29565.9d29618af22c3fc69e68.js:1 DocBatchMigrationStore Entering batch migration flow 29565.9d29618af22c3fc69e68.js:1 [performance] perf action complete Object 29565.9d29618af22c3fc69e68.js:1 [document-manager] InvitationServiceClient doc access status response Object 29565.9d29618af22c3fc69e68.js:1 [performance] perf action complete Object 29565.9d29618af22c3fc69e68.js:1 Adobe Stock provisioned for this user. uds.adobe-identity.com/userdocs/uds-projectx?version=41:1 Failed to load resource: the server responded with a status of 409 () 29565.9d29618af22c3fc69e68.js:1 Fetch url error response Object _mirrorOriginalConsole @ 29565.9d29618af22c3fc69e68.js:1 29565.9d29618af22c3fc69e68.js:1 u failed after retries, giving up. Object Error at u (15009.60dbaa5823cc0772df22.js:1:47118) _mirrorOriginalConsole @ 29565.9d29618af22c3fc69e68.js:1 hz-startup-otel.96d15efc812345ac35dd.js:2 Unhandled Promise rejection: ; Zone: ; Task: Promise.then ; Value: Error at u (15009.60dbaa5823cc0772df22.js:1:47118) Error at u (https://new.express.adobe.com/static/15009.60dbaa5823cc0772df22.js:1:47118) n.onUnhandledError @ hz-startup-otel.96d15efc812345ac35dd.js:2 29565.9d29618af22c3fc69e68.js:1 An uncaught promise rejection error occurred: Error Object _mirrorOriginalConsole @ 29565.9d29618af22c3fc69e68.js:1 hz-startup-otel.96d15efc812345ac35dd.js:2 Uncaught (in promise) Error at u (15009.60dbaa5823cc0772df22.js:1:47118) 29565.9d29618af22c3fc69e68.js:1 Initializing Quota Calls 29565.9d29618af22c3fc69e68.js:1 DocBatchMigrationStore Although user seems to be migrated completely, but still checking Object 29565.9d29618af22c3fc69e68.js:1 Analytics Context Timeout before initialized. _indicateTimeout @ 29565.9d29618af22c3fc69e68.js:1 hz-startup-ui-index.c6c4ce9ed1faa21be37b.js:37 One time warning (isSharedWithMe): isSharedWithMe will be deprecated. Please use isSharedWithYouAsset dt @ hz-startup-ui-index.c6c4ce9ed1faa21be37b.js:37 29565.9d29618af22c3fc69e68.js:1 DocBatchMigrationStore Unable to get the spark organizer file using USS, trying RAPI 65512.fa880ad9bd47ecdc60d4.js:1159 Uncaught error: ResizeObserver loop completed with undelivered notifications. (Known error) l @ 65512.fa880ad9bd47ecdc60d4.js:1159 29565.9d29618af22c3fc69e68.js:1 Finished Quota Calls 993.3000000007451 29565.9d29618af22c3fc69e68.js:1 [performance] perf action complete Object 29565.9d29618af22c3fc69e68.js:1 [performance] perf action complete Object platform-cs-edge.adobe.io/content/directory/resolve?repositoryId=urn%3Aaaid%3Asc%3AVA6C2%3A2f71d86c-a2c5-574d-97a5-4a0e885691d8&path=%2Fassets%2Fadobe-spark-organizer&mode=id:1 Failed to load resource: the server responded with a status of 404 () 29565.9d29618af22c3fc69e68.js:1 DocBatchMigrationStore Manifest Link is not available 29565.9d29618af22c3fc69e68.js:1 DocBatchMigrationStore sparkIdFolderPathMap evaluated during migration Object 29565.9d29618af22c3fc69e68.js:1 DocBatchMigrationStore Spark documents not found for user in USS Response Object 29565.9d29618af22c3fc69e68.js:1 DocBatchMigrationStore Fetching spark documents using RAPI 29565.9d29618af22c3fc69e68.js:1 UTILITYNAV: PROFILE READY platform-cs-edge.adobe.io/content/directory/resolve?repositoryId=urn%3Aaaid%3Asc%3AVA6C2%3A2f71d86c-a2c5-574d-97a5-4a0e885691d8&path=%2Fassets%2Fadobe-theo&mode=id:1 Failed to load resource: the server responded with a status of 404 () 29565.9d29618af22c3fc69e68.js:1 UTILITYNAV: UNC WIDGET READY 29565.9d29618af22c3fc69e68.js:1 [performance] perf action complete Object platform-cs-edge.adobe.io/content/directory/resolve?repositoryId=urn%3Aaaid%3Asc%3AVA6C2%3A2f71d86c-a2c5-574d-97a5-4a0e885691d8&path=%2Fassets%2Fadobe-voice&mode=id:1 Failed to load resource: the server responded with a status of 404 () platform-cs-edge.adobe.io/content/directory/resolve?repositoryId=urn%3Aaaid%3Asc%3AVA6C2%3A2f71d86c-a2c5-574d-97a5-4a0e885691d8&path=%2Fassets%2Fslate&mode=id:1 Failed to load resource: the server responded with a status of 404 () 29565.9d29618af22c3fc69e68.js:1 DocBatchMigrationStore No spark documents found 29565.9d29618af22c3fc69e68.js:1 [performance] perf action complete Object 29565.9d29618af22c3fc69e68.js:1 DocBatchMigrationStore Setting migration completed or aborted in UDS Object 29565.9d29618af22c3fc69e68.js:1 DocMigrationUDSData Size of array fetched while setting value in UDS, which could include repeated values Object 29565.9d29618af22c3fc69e68.js:1 DocMigrationUDSData Size of array to be set in UDS Object 29565.9d29618af22c3fc69e68.js:1 [REENTRY]State transition Object Object 29565.9d29618af22c3fc69e68.js:1 GTagMarketingEventService: Sending Gtag editor event 29565.9d29618af22c3fc69e68.js:1 checkBlockedFlow: Not blocked. 29565.9d29618af22c3fc69e68.js:1 accessCheckFlow: ga flow: true,ungated public beta: false 29565.9d29618af22c3fc69e68.js:1 accessCheckFlow: Access granted. 29565.9d29618af22c3fc69e68.js:1 [performance] perf action complete Object 29565.9d29618af22c3fc69e68.js:1 [performance] perf action complete Object 29565.9d29618af22c3fc69e68.js:1 Time taken to fetch docmodel & manifest from DAS Object 29565.9d29618af22c3fc69e68.js:1 [performance] perf action complete Object 29565.9d29618af22c3fc69e68.js:1 Document preloaded successfully. Object 29565.9d29618af22c3fc69e68.js:1 [performance] perf action complete Object 29565.9d29618af22c3fc69e68.js:1 Locator: factory for CopywriterAssistantStore not provided through Locator.set() within 10000 ms _mirrorOriginalConsole @ 29565.9d29618af22c3fc69e68.js:1 29565.9d29618af22c3fc69e68.js:1 Locator: factory for CopywriterAssistantStore not provided through Locator.set() within 20000 ms _mirrorOriginalConsole @ 29565.9d29618af22c3fc69e68.js:1 29565.9d29618af22c3fc69e68.js:1 [REENTRY]State transition Object Object Object 29565.9d29618af22c3fc69e68.js:1 [REENTRY]State transition Object Object Object Object 29565.9d29618af22c3fc69e68.js:1 [REENTRY]State transition Object Object Object Object Object 29565.9d29618af22c3fc69e68.js:1 Uncaught error: Cannot read properties of undefined (reading 'removeEventListener') Object _mirrorOriginalConsole @ 29565.9d29618af22c3fc69e68.js:1 hz-startup-otel.96d15efc812345ac35dd.js:2 Uncaught TypeError: Cannot read properties of undefined (reading 'removeEventListener') at _.shutdown (63004.d6d4816d915bd35a3f12.js:1:1506) at hz-early-editor-bricks.3142a5a4c684e97b6913.js:43:2293 at Array.forEach () at Je.shutdown (hz-early-editor-bricks.3142a5a4c684e97b6913.js:43:2279) at o.disconnectedCallback (29982.9455feac832388fe48c2.js:2339:7712) at l.invoke (hz-startup-otel.96d15efc812345ac35dd.js:2:7953) at a.runGuarded (hz-startup-otel.96d15efc812345ac35dd.js:2:3484) at o.disconnectedCallback (hz-startup-otel.96d15efc812345ac35dd.js:2:3263) at L._$AR (vendor-startup-ui.efd010137e371fb847f0.js:2:71896) at L.$ (vendor-startup-ui.efd010137e371fb847f0.js:2:71018) at L.g (vendor-startup-ui.efd010137e371fb847f0.js:2:71414) at L._$AI (vendor-startup-ui.efd010137e371fb847f0.js:2:70873) at K (vendor-startup-ui.efd010137e371fb847f0.js:2:74225) at le.update (vendor-startup-ui.efd010137e371fb847f0.js:2:54331) at Jt (vendor-startup-ui.efd010137e371fb847f0.js:2:16770) at e.track (vendor-startup-ui.efd010137e371fb847f0.js:2:21105) at le.update (hz-startup-ui-index.c6c4ce9ed1faa21be37b.js:37:87839) at le.performUpdate (hz-startup-ui-index.c6c4ce9ed1faa21be37b.js:37:406583) at le.scheduleUpdate (hz-startup-ui-index.c6c4ce9ed1faa21be37b.js:37:406230) at le._$Ej (hz-startup-ui-index.c6c4ce9ed1faa21be37b.js:37:406138) 29565.9d29618af22c3fc69e68.js:1 Screen size in mobile blocked view: width = 757 height = 612 VM50:3 PATCH https://uds.adobe-identity.com/userdocs/uds-projectx?version=44 409 (Conflict) t. @ VM50:3 (anonymous) @ hz-startup-otel.96d15efc812345ac35dd.js:2 o. @ hz-startup-otel.96d15efc812345ac35dd.js:2 (anonymous) @ vendor-startup-otel.760d2bd4d86e060e348b.js:1 invoke @ hz-startup-otel.96d15efc812345ac35dd.js:2 run @ hz-startup-otel.96d15efc812345ac35dd.js:2 t.with @ vendor-startup-otel.760d2bd4d86e060e348b.js:1 t.with @ vendor-startup-otel.760d2bd4d86e060e348b.js:1 (anonymous) @ vendor-startup-otel.760d2bd4d86e060e348b.js:1 z @ hz-startup-otel.96d15efc812345ac35dd.js:2 (anonymous) @ vendor-startup-otel.760d2bd4d86e060e348b.js:1 fetch @ 89257.72c248f6ece6da715da0.js:1 u @ 15009.60dbaa5823cc0772df22.js:1 (anonymous) @ 89257.72c248f6ece6da715da0.js:1 d @ 89257.72c248f6ece6da715da0.js:1 p @ 15009.60dbaa5823cc0772df22.js:1 saveAppSectionData @ 65512.fa880ad9bd47ecdc60d4.js:474 await in saveAppSectionData (async) _storeFireflyMeteringCoachmarkData @ 78479.a37c5fae6374e0625a22.js:37 _setFireflyMeteringCoachmarkData @ 78479.a37c5fae6374e0625a22.js:37 _fetchData @ 78479.a37c5fae6374e0625a22.js:37 29565.9d29618af22c3fc69e68.js:1 Fetch url error response {url: 'https://uds.adobe-identity.com/userdocs/uds-projectx?version=44', responseStatus: 409, requestId: null} _mirrorOriginalConsole @ 29565.9d29618af22c3fc69e68.js:1 _preprocessLoggerCall @ 29565.9d29618af22c3fc69e68.js:1 error @ 29565.9d29618af22c3fc69e68.js:1 u @ 15009.60dbaa5823cc0772df22.js:1 await in u (async) (anonymous) @ 89257.72c248f6ece6da715da0.js:1 d @ 89257.72c248f6ece6da715da0.js:1 p @ 15009.60dbaa5823cc0772df22.js:1 saveAppSectionData @ 65512.fa880ad9bd47ecdc60d4.js:474 await in saveAppSectionData (async) _storeFireflyMeteringCoachmarkData @ 78479.a37c5fae6374e0625a22.js:37 _setFireflyMeteringCoachmarkData @ 78479.a37c5fae6374e0625a22.js:37 _fetchData @ 78479.a37c5fae6374e0625a22.js:37 29565.9d29618af22c3fc69e68.js:1 u failed after retries, giving up. {failedAttempts: 1, totalDelay: 0} Error at u (15009.60dbaa5823cc0772df22.js:1:47118) _mirrorOriginalConsole @ 29565.9d29618af22c3fc69e68.js:1 _preprocessLoggerCall @ 29565.9d29618af22c3fc69e68.js:1 error @ 29565.9d29618af22c3fc69e68.js:1 progressCallback @ 15009.60dbaa5823cc0772df22.js:1 (anonymous) @ 89257.72c248f6ece6da715da0.js:1 invoke @ hz-startup-otel.96d15efc812345ac35dd.js:2 run @ hz-startup-otel.96d15efc812345ac35dd.js:2 (anonymous) @ hz-startup-otel.96d15efc812345ac35dd.js:2 invokeTask @ hz-startup-otel.96d15efc812345ac35dd.js:2 runTask @ hz-startup-otel.96d15efc812345ac35dd.js:2 y @ hz-startup-otel.96d15efc812345ac35dd.js:2 nrWrapper @ VM50:3 Promise.then (async) (anonymous) @ VM50:3 _ @ hz-startup-otel.96d15efc812345ac35dd.js:2 scheduleTask @ hz-startup-otel.96d15efc812345ac35dd.js:2 scheduleTask @ hz-startup-otel.96d15efc812345ac35dd.js:2 scheduleMicroTask @ hz-startup-otel.96d15efc812345ac35dd.js:2 C @ hz-startup-otel.96d15efc812345ac35dd.js:2 S @ hz-startup-otel.96d15efc812345ac35dd.js:2 (anonymous) @ hz-startup-otel.96d15efc812345ac35dd.js:2 nrWrapper @ VM50:3 Promise.then (async) (anonymous) @ VM50:3 (anonymous) @ hz-startup-otel.96d15efc812345ac35dd.js:2 z @ hz-startup-otel.96d15efc812345ac35dd.js:2 M.e.then @ hz-startup-otel.96d15efc812345ac35dd.js:2 d @ 89257.72c248f6ece6da715da0.js:1 p @ 15009.60dbaa5823cc0772df22.js:1 saveAppSectionData @ 65512.fa880ad9bd47ecdc60d4.js:474 await in saveAppSectionData (async) _storeFireflyMeteringCoachmarkData @ 78479.a37c5fae6374e0625a22.js:37 _setFireflyMeteringCoachmarkData @ 78479.a37c5fae6374e0625a22.js:37 _fetchData @ 78479.a37c5fae6374e0625a22.js:37 hz-startup-otel.96d15efc812345ac35dd.js:2 Unhandled Promise rejection: ; Zone: ; Task: Promise.then ; Value: Error at u (15009.60dbaa5823cc0772df22.js:1:47118) Error at u (https://new.express.adobe.com/static/15009.60dbaa5823cc0772df22.js:1:47118) n.onUnhandledError @ hz-startup-otel.96d15efc812345ac35dd.js:2 h @ hz-startup-otel.96d15efc812345ac35dd.js:2 n.microtaskDrainDone @ hz-startup-otel.96d15efc812345ac35dd.js:2 y @ hz-startup-otel.96d15efc812345ac35dd.js:2 nrWrapper @ VM50:3 Promise.then (async) (anonymous) @ VM50:3 _ @ hz-startup-otel.96d15efc812345ac35dd.js:2 scheduleTask @ hz-startup-otel.96d15efc812345ac35dd.js:2 scheduleTask @ hz-startup-otel.96d15efc812345ac35dd.js:2 scheduleMicroTask @ hz-startup-otel.96d15efc812345ac35dd.js:2 C @ hz-startup-otel.96d15efc812345ac35dd.js:2 S @ hz-startup-otel.96d15efc812345ac35dd.js:2 (anonymous) @ hz-startup-otel.96d15efc812345ac35dd.js:2 nrWrapper @ VM50:3 Promise.then (async) (anonymous) @ VM50:3 (anonymous) @ hz-startup-otel.96d15efc812345ac35dd.js:2 z @ hz-startup-otel.96d15efc812345ac35dd.js:2 M.e.then @ hz-startup-otel.96d15efc812345ac35dd.js:2 d @ 89257.72c248f6ece6da715da0.js:1 p @ 15009.60dbaa5823cc0772df22.js:1 saveAppSectionData @ 65512.fa880ad9bd47ecdc60d4.js:474 await in saveAppSectionData (async) _storeFireflyMeteringCoachmarkData @ 78479.a37c5fae6374e0625a22.js:37 _setFireflyMeteringCoachmarkData @ 78479.a37c5fae6374e0625a22.js:37 _fetchData @ 78479.a37c5fae6374e0625a22.js:37 29565.9d29618af22c3fc69e68.js:1 An uncaught promise rejection error occurred: Error {error: Error at u (https://new.express.adobe.com/static/15009.60dbaa5823cc0772df22.js:1:47118), custom.uncaughtRejection: true, custom.uncaughtClientError: true} _mirrorOriginalConsole @ 29565.9d29618af22c3fc69e68.js:1 _preprocessLoggerCall @ 29565.9d29618af22c3fc69e68.js:1 error @ 29565.9d29618af22c3fc69e68.js:1 l @ 65512.fa880ad9bd47ecdc60d4.js:1159 n @ 65512.fa880ad9bd47ecdc60d4.js:1159 invokeTask @ hz-startup-otel.96d15efc812345ac35dd.js:2 runTask @ hz-startup-otel.96d15efc812345ac35dd.js:2 invokeTask @ hz-startup-otel.96d15efc812345ac35dd.js:2 y @ hz-startup-otel.96d15efc812345ac35dd.js:2 k @ hz-startup-otel.96d15efc812345ac35dd.js:2 nrWrapper @ VM50:3 hz-startup-otel.96d15efc812345ac35dd.js:2 Uncaught (in promise) Error at u (15009.60dbaa5823cc0772df22.js:1:47118)
Adobe Employee
November 14, 2023

Hi @default3358658791ume7 

 

Do you perhaps have an adblocker or something similar (network proxy, strict firewall settings, browser extension etc.) that could be blocking access to network points listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html or cdn.cookielaw.org?

 

That could explain the issue you are seeing.

 

Thanks,

Abhi G

Adobe Employee
November 13, 2023

Hi @default3358658791ume7 

 

Sorry to hear you are running into this issue. Could you please share your browser console logs and network logs to help us investigate? You can find online resources for how to collect these logs, but here are some examples:

Browser console logs: https://help.zapier.com/hc/en-us/articles/8496199434765-View-and-save-your-browser-console-logs
Network logs: https://www.sonicwall.com/support/knowledge-base/how-to-collect-har-files-and-console-logs-from-different-browsers/211029090018693/

 

Thanks

Abhi G