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TheRealOZ
Participant
March 2, 2026

When I hit auto enhance button for an image in Express mobile app on android, it crashes that app and I can't go back to the same project

  • March 2, 2026
  • 返信数 1.
  • 26 ビュー

1. Open express mobile app on android on pixel 10 pro xl 

2. Open a project

3. Click one of the images or add an image

4. Click auto enhance button

Actual: App crashes, and I can't go back to the same project anymore even if I open the app again, app crashes whenever I open that project

Expected: Auto enhance works, at least not crash the project.

    返信数 1

    Tarun Saini
    Community Manager
    Community Manager
    March 5, 2026

    Hi ​@TheRealOZ,

     

    Thanks for your patience, and apologies for the delay. This isn’t the experience we want you to have.
     

    To help us investigate further, could you please confirm the exact version of Adobe Express installed on your Pixel 10 Pro XL, and whether your Android OS is fully up to date? Also, does this occur only with new projects, only with existing projects, or with both? Are you seeing any error messages before or after the crash?
     

    In the meantime, please try clearing the app cache from your device settings and signing out of the app, then signing back in. If the issue is tied to a specific project, you can also try duplicating the project and let us know if that changes the behaviour.

     

    Regards,

    Tarun