When I port a video into Adobe express, it is blurry.

Hi Myrriah, I hear you, that's frustrating!

To help us look into your case specifically, could you send me a private message with a link to the video project you're having trouble with?

Please duplicate the project first and share the link to the duplicate, so your original stays untouched. To set sharing to allow edit access: open the project → click Share in the top right → under General access, change it from Restricted to Anyone with the link → set the permission to Can edit.

Also, if you're able to let me know your browser and whether you've tried a different one or incognito mode, that'll help us see if it's connected to what others have reported here.

Rose

Hi @nellygretsch,

 We're sorry to hear about the difficulties. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

If that doesn't work, can you share the video with me via private message? Private messages should be accessible from the envelope in the top right corner. This should be the direct URL -  https://community.adobe.com/t5/notes/privatenotespage

Regards,

Tarun