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T
Thabiso
New Member
July 7, 2026

When open a project and edit it, it tends to load and say “recovering file” and the it recovers the file but after clicking “continue” to loops back to “recovering file” over and over

  • July 7, 2026
  • 0 replies
  • 9 views
  • Issue summary: Ive created a video file and whenever i open it so i can edit it, it will open and let me work in peace, but at a random moment it will show a “Recovering file” pop-up modal and after loading, it shows a “file recovered”, when i press continue, it will loop back to “recovering file” over and over

 

  • Product & version: Adobe Express - mobile app

 

  • Platform: Device - iOS

 

  • Steps to reproduce: 
  1. Opening the application.
  2. Selecting one of my recent files (which is a video file project with pics, audio that can be 30 sec to 1 min long, and stickers per frame) 
  3. The file will open, but at times it will show “Recovering file” modal and it will load and show “File recovered” and when i press “Continue”  it loops back to “Recovering file” over and over

 

  • Expected result: open the project and edit it without seeing the modal/pop-up

 

  • Actual result: seeing the “Recovering file” modal/pop-up loop

 

  • Attachments :video
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