When open a project and edit it, it tends to load and say “recovering file” and the it recovers the file but after clicking “continue” to loops back to “recovering file” over and over
When open a project and edit it, it tends to load and say “recovering file” and the it recovers the file but after clicking “continue” to loops back to “recovering file” over and over
Issue summary: Ive created a video file and whenever i open it so i can edit it, it will open and let me work in peace, but at a random moment it will show a “Recovering file” pop-up modal and after loading, it shows a “file recovered”, when i press continue, it will loop back to “recovering file” over and over
Product & version: Adobe Express - mobile app
Platform: Device - iOS
Steps to reproduce:
Opening the application.
Selecting one of my recent files (which is a video file project with pics, audio that can be 30 sec to 1 min long, and stickers per frame)
The file will open, but at times it will show “Recovering file” modal and it will load and show “File recovered” and when i press “Continue” it loops back to “Recovering file” over and over
Expected result: open the project and edit it without seeing the modal/pop-up
Actual result: seeing the “Recovering file” modal/pop-up loop
Hi @Thabiso, following up here, were you able to get a chance to share the project link or your device/iOS details? Our engineering team is still looking into this and having a copy of the file would really help them reproduce and fix the loop you're seeing.
We heard back from our engineering team — the "Recovering file" loop appears to be triggered when the app runs low on memory. Here are a few things to try:
1. Close any other apps running in the background on your device before opening the project 2. As soon as the X appears in the layers panel on the right, close it 3. As soon as the chevron appears on the timeline, minimize it
These should help reduce memory usage and hopefully break the loop.
Our engineer has also offered to take a look at the file directly. Could you share the project link with edit access via DM? Make a duplicate copy first, then open the original and click Share > Who has access > Anyone > Can edit and send me the link privately.
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