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Participant
September 21, 2023
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wheres my freaking files

hi. wheres my freasking files. thanks for the update
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1 reply

thejanebradbury
Community Expert
Community Expert
September 21, 2023
The prior version of Adobe Express is no longer available for desktop - it is still on mobile. Desktop is now only what was the beta version.
There is more information in this FAQ section if you scroll down the page https://helpx.adobe.com/uk/express/express-faq.html including:
• I use Adobe Express on desktop. Will my files automatically show up in the new version of Adobe Express? 
• I use Adobe Express on desktop and I also use the mobile app. Will my files automatically show up in the new version of Adobe Express? 
 
Here is a short video walkthrough of migrating your files:
 
If you are having problems with your files migrating please check this Troubleshooting File conversion FAQ https://helpx.adobe.com/express/kb/file-conversion-troubleshoot.html
 
If you still have problems with finding your prior files please contact Adobe Support:
For consumer and SMBV business customers https://helpx.adobe.com/support.html?rghtup=autoOpen
Business Admins via Admin Console https://adminconsole.adobe.com/support
 
For further information on known issues in Adobe Express please check this page https://helpx.adobe.com/express/kb/known-issues-in-adobe-express.html
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