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Participant
September 1, 2023

Why is my media green?

  • September 1, 2023
  • 4 replies
  • 412 views
Any image I upload from my media is green. Please help!
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4 replies

Amitej S
Community Manager
Community Manager
September 6, 2023

Hey @default320215548q8rcy, can you share the media that ended up in such an import (you can send it as a private message)? Also, let us know the workflow you followed to upload these images, the browser you used, and the device's OS so we can investigate further. 

Amitej S
Community Manager
Community Manager
September 1, 2023

Putting it in a timeframe wouldn't be possible for us.

Until this gets sorted, can you give it a try by working on incognito/private browsing mode? Clearing the cache/cookies of the browser or using any other recommended browser might help you with this one. You can find more details here: https://helpx.adobe.com/express/system-requirements.html.

 

Participant
September 1, 2023

Do you know how quicky it can be resolved I have an event coming up and would hate to use Canva.

Amitej S
Community Manager
Community Manager
September 1, 2023

There have been some cases of this issue; we've escalated it to the team to look into it