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default3406961983zuqm
Participant
Dec 5, 2023 6:20 PM UTC
Open for Voting

Winter Holiday Song/AI Voice Add-on

First Issue: Search song Press on song Turn up volume No sound Reload No sound Unmute No sound Second Issue: Press AI Voice Add-on Download fail Reload Download fail Try different Add-on Download fail
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1 reply

Neelamk
Neelamk
Legend
Mar 6, 2024 6:22 PM UTC

Hi @default3406961983zuqm,

 

Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Do you still see the issue of the file not downloading? Are you getting any error messages? Which browser are you using?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

 


Please let us know if this helps. It also helps us with a screen recording of the workflow to investigate further.

 

Thank you,

Neelam

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