Won't create any image or logo in FPL .. Gives Error "Somthing went wrong"

still not working same issue

Now it's blocked completely, but only once signed into Adobe.

Hi @graceful_soul2849 ,

Can you please sign out and then sign in again and try one more time?

Let me know if the issue persists.

ˆMM

Hi,

It's still not working as expected. I sign in and type my prompt but clicking generate does nothing.

Hi @graceful_soul2849 , @mahmoud_9815 ,

Same thing. White screen, unable to generate at all in FPL. Tried in private browser on Chrome & Edge.

Hi @mahmoud_9815 ,

Can you please share your Adobe ID to help our engineering team with further investigation?

Thanks

ˆMM

Hi @mahmoud_9815,

Thank you for reaching out, and I apologize that you're experiencing this issue with the AI logo generation in FPL.

We’ve shared your concern with our engineering team for investigation. In the meantime, please try the following steps:

1. Clear browser cache and cookies.

2. Try using incognito/private mode.

3. Switch to a different browser (Chrome, Edge, or Safari).

4. Ensure you’re connected to a stable internet connection.

If the issue persists, feel free to share a screenshot and let us know what browser/device you’re using — we’re here to help!