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M
mahmoud_9815
Participant
July 22, 2025

Won't create any image or logo in FPL .. Gives Error "Somthing went wrong"

  • July 22, 2025
  • 8 replies
  • 500 views

i can't generate any team logo in fpl using the new ai integeration ... it gives me an error "something went wrong"

    8 replies

    M
    Mahmoud_Mowafi2346
    Participant
    July 30, 2025

    still not working same issue

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    July 30, 2025

    Hi @Mahmoud_Mowafi2346 @graceful_soul2849,

     

    Can you please share a screen recording of the issue you're seeing to investigate further?

     

    Regards,

    Tarun

      G
      graceful_soul2849
      Participant
      July 30, 2025

      Now it's blocked completely, but only once signed into Adobe.

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      July 30, 2025

      Hi @graceful_soul2849,

       

      Thanks for your response. I've shared your issue with our product team. I'll keep you updated once I hear anything from the team.

       

      Regards,

      Tarun

      M
      Community Manager
      mahmoud_5524Community Manager
      Community Manager
      July 30, 2025

      Hi @graceful_soul2849 ,

       

      Can you please sign out and then sign in again and try one more time?

       

      Let me know if the issue persists.

       

      ˆMM

      G
      graceful_soul2849
      Participant
      July 30, 2025

      Hi,

       

      It's still not working as expected. I sign in and type my prompt but clicking generate does nothing.

       

      M
      Community Manager
      mahmoud_5524Community Manager
      Community Manager
      July 30, 2025

      Hi @graceful_soul2849 , @mahmoud_9815 ,

       

      Thank you all for your patience. The Engineering team has now resolved the issue, and badge generation should be working as expected. Please try again — everything should function correctly now.

       

      ˆMM

      G
      graceful_soul2849
      Participant
      July 22, 2025

      Same thing. White screen, unable to generate at all in FPL. Tried in private browser on Chrome & Edge.

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      July 22, 2025

      Hi @graceful_soul2849,

       

      Welcome to the community! We're sorry to hear about this. Could you please share a screen recording of the issue to assist you better? Also, can you share your Adobe ID with me via private message?

       

      We're here to help, just need some info.

       

      Regards,

      Tarun

      M
      Community Manager
      mahmoud_5524Community Manager
      Community Manager
      July 22, 2025

      Hi @mahmoud_9815 ,

       

      Can you please share your Adobe ID to help our engineering team with further investigation?

       

      Thanks

       

      ˆMM

      M
      Community Manager
      mahmoud_5524Community Manager
      Community Manager
      July 22, 2025

      Hi @mahmoud_9815,

       

      Thank you for reaching out, and I apologize that you're experiencing this issue with the AI logo generation in FPL.

      We’ve shared your concern with our engineering team for investigation. In the meantime, please try the following steps:

      1. Clear browser cache and cookies.

      2. Try using incognito/private mode.

      3. Switch to a different browser (Chrome, Edge, or Safari).

      4. Ensure you’re connected to a stable internet connection.

      If the issue persists, feel free to share a screenshot and let us know what browser/device you’re using — we’re here to help!


      ^MM

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