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default34768997988776
Participant
January 13, 2024

Won't let me download my video

  • January 13, 2024
  • 1 reply
  • 99 views
It keeps saying there is an error and it won't download the video I've made. It doesn't go past 20%
This topic has been closed for replies.

1 reply

Lyn_D
Lyn_D
Inspiring
March 18, 2024

Hi @default34768997988776,

 

Thank you for your patience, and I'm sorry you're having trouble.

Just saw your post. While I haven't seen recent reports about this and haven't been able to replicate this, I'm here to help!

Please retest this. It may also help to check if you have cleared your browser cache/cookies yet. Sometimes, that can fix unexpected issues. If not, using a different browser/incognito mode might work too.

 

Please let us know if you still need assistance. Rest assured, we'll be happy to troubleshoot further, and looking forward to hearing from you.

^Lyn 

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