Skip to main content
M
Matt355237880pwb
Participant
August 22, 2025

"your administrator has disabled google drive sharing"

  • August 22, 2025
  • 4 replies
  • 143 views

This is a personal account and it was working before. Why is this happening? Also, I am getting a "we're working on your file" error any time I try to download now

4 replies

M
Matt355237880pwbAuthor
Participant
November 17, 2025

This is a personal account oln my personal PC. It has nothing to do with admin permissions on Gdrive. I'm also getting certain files where aspects are completely missing from my saves and do not even look like the thumbnails now. For example, here is one thumbnail of a previously saved file and what it looks like when I open the file.

  

 

 

M
Matt355237880pwbAuthor
Participant
August 22, 2025

any advice?

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
August 25, 2025

Hi @Matt355237880pwb,

 

Thanks for your response. Could you please let us know the file format you're trying to download? Is it happening with all files?

 

Regards,

Tarun

 

 

M
Matt355237880pwbAuthor
Participant
August 22, 2025

 

 

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
August 22, 2025

Hi @Matt355237880pwb,

 

Welcome to the community! We're sorry to hear about the difficulties. Can you share a screen recording of the issue? Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

 

Let us know if that helps.

 

Regards,

Tarun

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices