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Participant
September 3, 2023

YOUR BETA VERSION DOESN'T WORK

  • September 3, 2023
  • 2 replies
  • 150 views
Hello Something is wrong with your system. It was temperamental enough before this new "beta version" but now it is almost impossible to use. I want to cancel my subscription and I will no longer be paying for this below-par service. Please advise how to proceed. Regards Chloe
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2 replies

Participant
September 18, 2023
Hello

As the problem is still persisting (see attached) I want to cancel my
subscription to Adobe Express. Ultimately, even if you can assure me this
is just a temporary measure/s, your product doesn't work. It isn't just the
ability to schedule posts via the app, the fact that you are not able to
see a visual representation of the posts you're planning on calendar (like
you used to) makes this product almost pointless to use for social media
planning.

Please advise how to start the cancellation process.

Regards
Chloe
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David__B
Legend
September 8, 2023

Hi @Euan28206292q9is 

 

Sorry to hear about your difficulties with the new version. Our developers are making many changes to improve it. This post goes over some of the recent updates https://community.adobe.com/t5/adobe-express-discussions/updates-for-the-new-adobe-express-as-of-sep... Hopefully the new version will be more to your liking soon. If you want to cancel please contact our customer service directly: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

 

Best,

Dave