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Torisunbrucelee
Participant
May 5, 2026

使用巧控鍵盤 兩指滑動個檔案間的時候,會停留在原地抖動

  • May 5, 2026
  • 2 replies
  • 50 views

IOS26.4.2

iPad Pro 13 m5

習慣用APP,剛剛要查網頁版行不行結果說我版本不對
應該是貴APP 還沒跟上才對喲

我在檔案之中用原本兩指移動,可是在PRO會出現抖動的狀態(shake)(not the REST or no moving)

但我在AIR的版本不會,兩台手勢指令皆相同無更改

    2 replies

    Rose DV
    Community Manager
    Community Manager
    May 14, 2026

    Hi ​@Torisunbrucelee -

    Thank you again for your patience - we've been looking into this with our engineering team and have a couple of follow-up questions that would really help us understand the issue better:

    1. Is this a new issue? Roughly when did you first notice the jitter behavior on your iPad Pro? Was it working correctly before a recent update?
    2. Can you navigate between files using the iPad touchscreen (without the Magic Keyboard) as a workaround in the meantime?

    We're raising this internally so the right team can investigate further. Thanks so much for sticking with us on this!

    Rose

    Rose DV
    Community Manager
    Community Manager
    May 15, 2026

    One more question - is this on the web application on your iPad or the Express iPad App?

    Thank youu!!

    Rose DV
    Community Manager
    Community Manager
    May 20, 2026

    Hey ​@Torisunbrucelee - I would love to get the above information from you to have the product team do a little more digging! Thank you so much!

    Rose DV
    Community Manager
    Community Manager
    May 11, 2026

    Hi ​@Torisunbrucelee,

     

    Thank you so much for the screenshot and recording - these are really clear and exactly what our team needs.

     

    Just to confirm what we have so far:

    - Device: iPad Pro 13" M5, iPad Air (no issue)

    - OS: iPadOS 26.4.2

    - Input: Magic Keyboard (巧控鍵盤), two-finger swipe between files

    - Issue: Files jitter/shake in place instead of scrolling smoothly - only on iPad Pro, not iPad Air

    - Web version: Currently showing a version compatibility error

     

    We appreciate your patience while we get both of these in front of the right teams.

     

    We'll update this thread when we have more information.

     

    Rose