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Owen_1716
Participant
October 20, 2024

0 download credits for Substance 3d assets despite paying for a subscription plan

  • October 20, 2024
  • 3 replies
  • 423 views

I'm currently paying for the individual access plan for Substance 3d but cannot download any of the assets from Adobe. Plan says I should get 50 downloads per month. Please help!

    3 replies

    Cedric Marchessoux
    Community Manager
    Cedric MarchessouxCommunity Manager
    Community Manager
    February 11, 2025

    Dear @stevin_6994 

    3D Assets is now unmetered, we remove the limits of 50 points per month for Collection, 30 points per month for Texturing subscription.
    You can start downloading during the trial period.

    Best regards
    Cédric Marchessoux

    S
    stevin_6994
    Participant
    January 5, 2025

    Is there any way to expidite this? Seems ridiculous. I am having the same problem and want an image urgently. Let me know. Stevin

     

    Cedric Marchessoux
    Community Manager
    Cedric MarchessouxCommunity Manager
    Community Manager
    November 6, 2024

    Hi
    sorry for the late answer.
    You need to wait for the end of the trial period of 30 days and then you will get 50 downloads per month.

    Best regards
    Cédric

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