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January 14, 2023

3D Model Thumbnail not Loading

  • January 14, 2023
  • 1 reply
  • 186 views

Hello, couple of days ago I made a 3D model of a Lego Brick, and I tried to upload it into the community. But it always gets stuck at making the 3D thumbnail. I've added images of the 3D asset as said in the pop menu about the beta version. Does anyone know how to fix this issue.

Here is the Model:

Model Specifics:

Format: fbx & gbl

Software: Blender

Render Tool: Substance 3D Stager

 

Fardware Specifics:

Macbook 2017 intel icore i5

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    1 reply

    Marion3D
    Community Manager
    Community Manager
    January 16, 2023

    Hi David, we'll look into it and get back to you asap!