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伯
伯清376568256pmg
Participating Frequently
June 24, 2024

can not download 3d asset from creative cloud

  • June 24, 2024
  • 3 replies
  • 367 views

I already subscribe to Substance 3D Collection.

I can run all the apps such as substance painter or substance stager.

But when I go to the market in creative cloud and try to download 3d asset

I got this Subscribe to a 3D plan _ To download assets, first subscribe to a 3D offer

    3 replies

    Cedric Marchessoux
    Community Manager
    Cedric MarchessouxCommunity Manager
    Community Manager
    July 19, 2024

    Hi I just checked an you have now 18 remaining points. Everything seems to work fine.
    Best regards
    Cédric

    S
    shtbae
    Participant
    July 18, 2024

    same problem, for days even though I have the complete package via company account, I can't access the premium resources of the Substance 3D Assets library; I also tried on my personal account with a free trial of the complete Substance 3D package but the problem persists and I cannot download any type of material, every time it sends me back to the selection of Substance 3D purchase plans; please help.

      M
      Maël38619115m1sx
      Participant
      July 15, 2024

      I have the same problem with Substance 3D Texturing. This plan give normally 30 credit per monce for Substance 3D Assets but i didnt get anything since I subscribe.

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