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JCBKay
Participating Frequently
May 16, 2022

Can't download or send to from Marketplace

  • May 16, 2022
  • 5 replies
  • 496 views

Using the CC app (CC Library 3.19.8.2) it is impossible to download a material or send it to Painter. I can "lisence" it (the word appears once I've clicked the asset) but if I try to download/send it just enters an eternal loading animation. If I X out of that I get a small red box saying "failed to send asset {}". 

    5 replies

    Marion3D
    Community Manager
    Marion3DCommunity Manager
    Community Manager
    May 18, 2022

    Are you trying to download porcedural or scan-based assets? Scan-based materials are much heavier and can take a long time to be downloaded/sent to the app

    Marion3D
    Community Manager
    Marion3DCommunity Manager
    Community Manager
    May 18, 2022

    I can not reproduce the issue on my side, are you on mac or windows? 
    Which app are you trying to send the content to? 

    In the meantime you can use the 3D Assets website and import the content manually in your desktop software

    J
    JCBKayAuthor
    Participating Frequently
    May 17, 2022

    No? Nothing? Still can't get any of my licensed materials. This is utterly useless.

    J
    JCBKayAuthor
    Participating Frequently
    May 16, 2022

    Not listed: CC Library 3.19.8.2

    Marion3D
    Community Manager
    Marion3DCommunity Manager
    Community Manager
    May 16, 2022

    Hi @JCBKay , could you please open the Creative Cloud Desktop app info and send me a screenshot of the popup with the number of the version of the different components? Thanks you

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