Participant

CANNOT DOWNLOAD ASSETS

Forum|Forum|1 year ago
August 11, 2024
3 replies
366 views

Hello, I have A problem, I have really short deadline, please really help me fastl..

I have just bough monthlysubscription to download some asstets and I cannot, even that I have 30 download available I dont have available download button, please, HELP! 😞

Cedric Marchessoux

Community Manager

Sorry for the late reply.

If you just registered to one offer Texturing or Collection, then there is one month trial period during which the assets are not available.
If you subscribed for the Texturing models, you do not have access to the models / meshes.

Cédric

J

JeffForMayor

Participant

Thanks for the reply but this was not helpful. I’ve been subscribed to
Substance suite for a while.

Which plan specifically grants access to the assets; either for purchase or
download

J

JeffForMayor

Participant

No solution but also running into the same issue. It keeps saying upgrade and that makes no sense