Skip to main content
Participant
June 4, 2024

Cant Download models even tho i have texturing yearly plan bought

  • June 4, 2024
  • 3 replies
  • 339 views

i can download materials just fine, also on my account page i can see 275 credits on https://substance3d.adobe.com/assets i can se 90, in creative cloud desktop i can see download button, but nothing downloads

3 replies

Cedric Marchessoux
Community Manager
Community Manager
June 4, 2024

Hi @bugajthe 
thanks for your fast answer.
With the Texturing offer, you do not have access to the downloads of models. You need to have the Collection offer.
here the offers: https://www.adobe.com/creativecloud/plans.html?plan=individual&filter=3dar

Best regards

bugajtheAuthor
Participant
June 4, 2024

Yes, it is the same email(i cut it off here for privacy resaons but i can send you in private)
but what about the models? why I cant donwload them? are they not in my plan? I couldnt find that information in plan 

Cedric Marchessoux
Community Manager
Community Manager
June 4, 2024

Hi @bugajthe 

I checked your account. You have a Texturing offer, so 30 credits per month with currently 95 remaining credits.

So it can not be 275 credits.You should see on the website and on CCD the same number of points.
Are you sure to be logged with the same email address and profile on both?

Best regards
Cédric