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November 4, 2022

I bought a plan, and its requesting me to buy it again.

  • November 4, 2022
  • 1 reply
  • 214 views

I went in a bought the 20$ subtance painter plan, and when i look at my homepage, it said "trial ended" im quite unsure what trial, and i tried to check the history of my account, and didnt find much.
I checked paypal and it took my 20$, and i still dont have access to substance painter.

it tells me to buy the 20$ plan, but when i do it says i already have it.

1 reply

Marion3D
Community Manager
Community Manager
November 14, 2022

Hi,
Would it be possible that you have two Adobe accounts, and that you are logged in with a different one from the one you took your subscription with?