Substance 3D Assets - Pages don't load completely the assets.

Thanks again for your support.
Yes, you can contact me via email, the Adobe Account one is correct, I'll prepare the video and once I receive your email contact I'll send you the link for it.

Do you have access to OneDrive links or you want me to upload it on YouTube (private link)?

I am in Paris - France.

Thanks again!

Do you agree to me contacting you via email (the email linked to your Adobe account)?
It will make things easier to understand what is going on and receiving that video from you.

could you please also let me know approximately where in the world you are located?

Hello Marion and thanks for getting back!

The problem is very evident specially when you do a search, let's say Paint Metal. It loads some samples and then it stops.
The problem appears every day in 2 different places, office workstation and home workstation. Actually, at the office I've asked to a colleague to try and she had the same issues.

At the office we still use Win 10 and I've tried with both Edge and Chrome (perfectly updated) while at home I use Win 11 with Edge (perfectly updated as well). For both places the internet connection is fiber and at home I have a 10gbps, so Internet connections are not the issue in this case.

I could send a video example if you want.

Thanks,

Dionysios -

Hi Dionysos,

Are you using the Substance 3D Assets website or the tab in the creative cloud desktop app?
If you are using the website, which version of which browser on which OS are you using?
If you are using the creative cloud desktop app, which version are you using?

We have not noticed issues on our side and haven't seen the average loading time go up recently, it could either be an issue with a browser, or could it be possible that it could come from your internet network?