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nadine_4725
Participant
October 13, 2025

Substaince Designer is crashing every time i select other Meshes

  • October 13, 2025
  • 4 replies
  • 163 views

Substaince Designer is crashing every time i select other Meshes in 3D view. It also happens when i Change Render Typ or anything Else realated to the 3D view Window. I dont know what to do, please Help me.

4 replies

Luca Giarrizzo
Community Manager
Luca GiarrizzoCommunity Manager
Community Manager
October 15, 2025

Hello Nadine,

 

Thank you for sending the crash report. I can confirm this crash is the same that has been impacting several other users and our engineers are working on a fix. Unfortunately I cannot share an ETA for that at this point in time.

 

In the meantime, you may also try downgrading your NVIDIA driver to a 56x.xx version. You can find NVIDIA graphics drivers here. Please let me know if that helped.

 

Best regards.

Luca Giarrizzo | Quality Engineer - Substance 3D Designer | Adobe
N
nadine_4725Author
Participant
October 13, 2025

hey thanks for the reply i send a crash report. my email is "maguma2@web.de"

    N
    nadine_4725Author
    Participant
    October 13, 2025

    i tested it on vulkan but same thing it still crashes 

    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    October 13, 2025

    Hello Nadine,

     

    Thank you for the report.

     

    We are in fact investigating into a similar bug related to the 3D view, but we currently don't have a 100% repro.

     

    I can't guarantee this will work, but I advise you to switch engine to Vulkan and see if it helps.
    Tools > Switch Engine... > Vulkan

     

    In addition, could you share your log file

    Help > Export log...

    so we can take a look at your configuration and check what's happening before the crash. Also, when the crash report window pops up, I strongly advise you to fill it and leave us your e-mail address. This way, we'll have way more data to investigate and we'll be able to keep you posted on the matter.

     

    Best regards,

    Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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