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ト
トシヒロ231446628hbb
Participant
July 16, 2025

Substance Designer V15 Black 3D View

  • July 16, 2025
  • 5 replies
  • 808 views

I want to test the new update but dont know to fix this.

 

 

      5 replies

      Luca Giarrizzo
      Community Manager
      Luca GiarrizzoCommunity Manager
      Community Manager
      July 31, 2025

      Hello again, I appreciate your patience!

       

      After investigating this further, we confirmed the black render is caused by the GPU lacking features required to perform the render. This is the case for GPUs several generations back, such as the NVIDIA GTX 10xx series (Pascal).

       

      To learn more about supported hardware, please refer to Designer's system requirements. As a workaround, you can use the OpenGL renderer.

       

      Please note a new option in the Project settings lets you set up the default renderer to use for all new 3D views. Go to 'Edit > Preferences > Projects', select the last project file in the list. Under the '3D View' tab below the list, set the 'Default Renderer' setting to 'OpenGL'.

       

       

      Thank you for your understanding.

       

      Best regards.

      Luca Giarrizzo | Quality Engineer - Substance 3D Designer | Adobe
        APLArtist
        APLArtist
        Participant
        July 28, 2025

        Has anyone been able to find a fix for his yet? 

        ト
        トシヒロ231446628hbbAuthor
        Participant
        July 17, 2025

         

        it has a red cross. I uninstall and reisntall DS and reset reset scene but the red cross still appear

          Cyril Dellenbach
          Community Manager
          Cyril DellenbachCommunity Manager
          Community Manager
          July 16, 2025

          In addition to what @Luca Giarrizzo just mentioned, I also want to highlight that our new Renderer can take a bit of time to load at first launch (as mentioned in this video).

           

          Therefore, I advise you to wait a minute to check whether the 3D view is loading or not.

           

          Best regards,

           

          Cyril Dellenbach (Micro) | QA Support Artist | Adobe
            Luca Giarrizzo
            Community Manager
            Luca GiarrizzoCommunity Manager
            Community Manager
            July 16, 2025

            Hello! Thank you for reporting this, I am happy to help!

             

            First, please share Designer's log file: Reproduce the issue, then go to 'Help > Export log...' and send me the exported file. The file includes system paths and project file paths. Make sure to send it out to me as a direct message if you do not want to disclose that information publicly.

             

            Then, please check if the 3D View is using a default scene state file (*.sbsscn):

             

            1. Go to Edit > Preferences > Projects
            2. Select the last project file in the list
            3. In the 3D View tab below the list, check the 'Default state file' setting: does it have a red cross or a checkmark on the far right?
            4. If it has a checkmark, go to the path specified for that setting and rename the specified *.sbsscn file
            5. Close the 3D View
            6. In Designer, go to Windows > New 3D View

             

            Does the 3D View render the default rounded cube scene?

             

            Best regards.

            Luca Giarrizzo | Quality Engineer - Substance 3D Designer | Adobe
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