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pjglad
pjglad
Inspiring
Oct 1, 2025 2:46 PM UTC
Open for Voting

Adobe Premiere iPad

I installed and purchased a subscription for Adobe Premiere on my iPad. However, the App states "You don't have access to premium features". Why is that? See Scree Capture

 

    7 replies

    pjglad
    pjgladAuthor
    Inspiring
    Oct 3, 2025 4:03 PM UTC

    Thanks for responding. I now understand the Adobe Faux Pas. The in-app purchase for Premium Features is NOT for unlocking Premium features but for Credits for Adobe Firefly which can be used for generative usage. I will call Apple today and request an in-app refund.

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    Peter Garaway
    Adobe Employee
    Peter Garaway
    Adobe Employee
    Oct 2, 2025 10:11 PM UTC

    @pjglad  I’m sorry I don’t have a direct answer for you.

    I work specifically on the app itself, so I’m not up on all the subscription details. I’ve tagged @Kevin-Monahan who might be able to help. You can also reach out to support directly which will likely get you the fastest and most accurate info.

    Wish I had a clearer answer for you — thanks for your patience!

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    Peter Premiere engineering team
      pjglad
      pjgladAuthor
      Inspiring
      Oct 2, 2025 9:02 PM UTC

      Thanks for responding. So I paid $69.99 for a one year subscription for what?

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        Peter Garaway
        Adobe Employee
        Peter Garaway
        Adobe Employee
        Oct 2, 2025 8:09 PM UTC

        Hello @pjglad — thanks so much for reaching out, and I’m sorry for the confusion around that message. 

        Premiere Mobile is a bit unique at Adobe in that it doesn’t actually have “premium features” in the traditional sense. All of the core editing tools are completely free to use. The only features that require credits are the generative ones (Firefly)— which are separate from a subscription.

        I’ve flagged this to our team so we can get it updated to better reflect what’s actually offered in Premiere Mobile.

        Thanks again for pointing this out — we really appreciate it!

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        Peter Premiere engineering team
          pjglad
          pjgladAuthor
          Inspiring
          Oct 2, 2025 3:44 PM UTC

          FYI, this was an in-app purchase.

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          Stan Jones
          Community Expert
          Stan JonesCommunity Expert
          Community Expert
          Oct 2, 2025 3:05 AM UTC

          I hope you get a response from staff. I do think this is related to the type of subscription you have. The usual issue when this message appears is for educational or some enterprise subscriptions. But the iPhone/Pad rollout is just different.

           

          Stan

           

           

           

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          pjglad
          pjgladAuthor
          Inspiring
          Oct 2, 2025 12:37 AM UTC

          I will call Apple and cancel the subscription as it does not unlock the Premium Services. Another Adobe Clown Show...

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