Bug Reports

In the mobile app, I will place the cursor in a specific spot and click ‘split’ but the timeline will jump and move the cursor and the split to the incorrect spot. Sometimes it will happen multiple times before ultimately splitting in the correct spot. This began after the last update. 

Open the Adobe premiere on iphone click on plus icon Upload any video click on generate click on video icon Give the prompt if the generation fails for some reason the error shown is systems error instead of user facing error[Moved to Premiere Mobile by a moderator］

1)After adding two images, the second image suddenly appeared as a completely black screen in the video. I was unable to see the actual image, even though it had been added successfully. The issue made it impossible to properly preview or edit the second image.2)The zoom in zoomout was not working properly while editing On the home page, I clicked the “+” button and added two images. After adding them, the zoom in and zoom out of the image did not work properly. The controls eventually got stuck and stopped responding completely. And working after some time

When using a template of travelling that requires many images, such as 21 images, selecting each image individually can be repetitive and time-consuming.It would be very helpful to have a “Select All” option or the ability to select multiple images at once. This would make the editing process much faster and more convenient, especially for templates requiring many photos.

 السادة/ فريق الدعم الفني Adobe Express،تحية أنان | أودكم أن تواجهني مشكلة أثناء استخدام التطبيق، وهي طويلة جدًا في عرض الفيديو، لمدة طويلة لمدة طويلة جدًا لمدة طويلة جدًا بالم جير، مما يعيق سير العمل ويؤثر على إنتاجيتي. Adobe Express : التطبيق البديل على الهاتف - حدد ما يناسبك مثال لابتوب / سامسونج: هاتف : نوع الجهاز Windows). حجم الفيديو: (مثال: 100 ميجابايت) مدة الفيديو: (مثال: 3 دقائق : اصدار إن كنت تستخدم النسخة الإلكترونية) .(Google Chrome : مثال) لقد أعيد تشغيل التطبيق، والكاش وتجنب حجم الفيديو، ولكن دون جدوى المحافظة على كل ما يتعلق بأي فيديو أرسل لكم لقطة شاشة للتعلم أثناء الدراسة الجامعية أرجو منكم التفضل بالنظر في المشكلة والإعلامي بالحل 

O aplicativo está sem uma função importante: não é possível aumentar ou diminuir a velocidade do áudio de forma independente do vídeo. Na parte de áudio, não existe uma opção para acelerar ou desacelerar a reprodução, o que seria muito útil. Eu estou enviando algumas fotos mostrando que, quando clico no vídeo, é possível aumentar ou diminuir a velocidade de reprodução. Porém, quando clico no áudio ou na música, não existe essa opção para aumentar ou diminuir a velocidade. Essa função está disponível para o vídeo, mas está faltando na parte de áudio/música. Seria muito útil adicionar essa opção também para o áudio.

Same time automatically app crashed and close and we  have to restart and when try Edit to export then also crashes in my nothing phone 1

I try to speed up my video, but can’t find speed control icon 

Tried every troubleshooting recommendation from AI chatbots. Still can’t get videos to transcribe the audio into text. It worked for a few days after I installed premiere, but hasn’t worked for the past week.

Omg what have you done to the latest update, presets don't work correctly or at all😫 pls fix the problem never had issue until this latest update😢

I'm trying to export a 30 min video and the app gets stuck at 2%. 1.7GB file... I've tried all different settings and everything gets stuck at 2%. iPhone 16Pro tons of gigs space available. help?

Je suis supposé avoir un plan gratuit d’essai de 7 jours (Basic) mais je n'ai pu m'en servir qu'hier, on me demande d’acheter des crédits

This is very bad can you set the plan of monthly subscription package I don’t have that the other people have that

I’ve add two clips to the end of my project. Selected dissolve and it is not doing the dissolve.  I exported the file and sure enough the dissolve was not in the video.  That said dissolve is working elsewhere in my project without issue.  I think the problem is I split a clip that was a multi shot and put the dissolve in between those clips.

I have iPhone 13, and for now I have edited two videos around 5 minutes, very simple edited videos while editing it works good, I like the app and experience but for time to export it started overheating very fast and app crashes and I couldn’t export. after 10 times after trying I manage to export my file in 1080p rather than full quality. I like the app and experience but I think you guys are focusing so much on reel oriented app but I would appreciate if you all help with long form content video editor (e.g. YouTube video) I am not asking for fully fledged fancy editing features and all just good enough to create 30-40 minute video (simple editing and all that features that it already have) just with exporting issue solved.thank you-musashi

Send to Premiere on Desktop from iPhone said it had completed 100% successfully, but it hadn't. There was still syncing happening in the background that was then killed when I deleted the project from my iPhone. If it says it has completed successfully, then it should all be synced. Otherwise there should be a secondary message to advise when it has finished so if you want to delete the project from phone, you can. Steps were:Sent to Desktop a 14 minute video with about 10Gb of video files. Got 100% complete acknowledgement. Deleted project from iPhone Went to import into Desktop and got errors. Your tech support says it was because the syncing hadn’t finished from iPhone to Adobe Cloud before I deleted the project.

mentre faccio modificare le immagini con la ai si crascha mi torna alla schermata home e mi scala i crediti succede spesso ogni 3 immagini ho gia perso molti crediti come possiamo fare? grazie

My video is not exporting no matter what I do. My video is less than 10 minutes long. I had exported it and it worked perfectly the first time. No troubles. Download straight to my iPad. I went back and made a couple of very minor changes and now it won’t export at all. It tries to for 10 seconds and then just says that it cannot export. I have deleted a lot of storage thinking that might be an issue. Nope. I really need this video as it is my final college project and determines my grade. All due next week! So I definitely need this video exported as soon as possible! 

I’m pretty sure in a previous version of Premiere mobil I could upload multiple audio files with my video files.  I now have no ability on import… any where to upload multiple audio files at once which is a major pita since I record my vocal files first.  In my current project I have 110 vocal files.

If I have an existing clip that is say 8 seconds long, I split it to 6 seconds and then choose to dissolve into the next clip, Premiere Mobile does not use ONLY the last frame of the  6 second clip. It is grabbing ‘ghost’ frames from the other 2 seconds I cut out.  I dont’ want any frames from those two seconds. I only want a straight dissolve from the last frame.  It used to work this way, but does not anymore.Thanks for the awesome editor!!!Arthur

Premiere IOS app is stuck at 2% export. It’s a 30 second video with a simple voice over and one zoom and one title effect added. Other projects have exported fine. I’ve duplicated and renamed the project, I’ve tried trimming the starting frame and deleting the effects but nothing will export. Latest version of the app is installed. Suggestions?

Just like the title says… import a audio file and the space bar no longe works to play.

When duplicating just about anything in Premiere Mobile instead of putting the duplicated audio item after the current clip, it puts it all the way back at the beginning of the project.  This is a real PITA having to move these all the way down the timeline.

[Moderators, please move to the Premiere Mobile forum’s Bugs section -- currently that forum has no Create Post button:] In Premiere Mobile, Looks will import but not apply a .cube with a long file name. To reproduce on Premiere Mobile 26.5.0 / IOS 26.2: 1. Unzip and download the attached LUT “001 -  Green to Ground - 001medium32.cube”. 2. Click a clip in the timeline and go to Looks. 3. Click “+” to import that .cube. Observe that it is displayed in the list of looks but it is not applied. 4. Try clicking on that look’s thumbnail and observe that it flashes briefly but then the None thumbnail gets selected. 5. Rename the LUT to “test.cube”, download it, and import it into Looks. Observe that it can be applied correctly.

I have 100+ gigs and and I'm on version 26.2.0 and I have tried several different videos, non have sped up clips, all are less then 2 minutes, I've tried extracting the audio and that fails. and when I try exporting it just stays at 1% or 0%  At one point I was able to export a couple of months ago and that video no longer exports. trying to get these videos out on a schedule and am behind.