"Import Premiere Mobile Project" greyed out in Premiere Pro – Multiple enterprise accounts affected

Hi everyone,

I'm creating a new report in English with a clearer and more complete description of the issue, as my previous report was written in French and was missing some important technical details. Hopefully, this will also make it easier for other users experiencing the same problem to find this discussion.

The issue

We're experiencing a persistent problem with the integration between Premiere Mobile and Premiere Pro Desktop.

The "File > Import Premiere Mobile Project" option is completely greyed out and cannot be selected.

This feature had been working correctly for several months, but suddenly stopped working around late September 2026, without any obvious changes to our setup.

Projects are still successfully uploaded from Premiere Mobile to Creative Cloud. We can see and download both the projects and their associated media through the Creative Cloud website.

However, in Premiere Pro Desktop, the import option itself is disabled. We cannot even open the window to browse or select mobile projects.

This is not an issue with a particular project failing to import. The entire import functionality has become unavailable.

Troubleshooting already performed

We've spent considerable time investigating the problem:

• Tested four different versions of Premiere Pro, including Beta.

• Updated Adobe applications.

• Tested different internet connections.

• Tested without antivirus interference.

• Tested three different enterprise-managed Adobe accounts.

• Confirmed that the same Adobe account and enterprise profile are used for the mobile and desktop workflow.

The issue persists regardless of the Premiere Pro version tested.

One particularly interesting observation

We tested a third enterprise account that had never used the Premiere Mobile import functionality before.

The feature worked successfully on the first attempt. However, shortly afterwards, the import option became greyed out on this account as well.

We can therefore reproduce the problem even on an account where the functionality was initially available.

This makes us suspect an issue related to Adobe's cloud services, account permissions, or the mechanism that controls the availability of this feature, rather than a local installation problem.

Manual download workaround doesn't work properly

Since the integrated import functionality is unavailable, we also attempted to recover our projects manually through Creative Cloud Web.

We can download ZIP packages containing the OTIO project files and associated media.

Unfortunately:

• Importing the OTIO file restores the edited timeline, but the media appears offline.

• Importing the downloaded media separately works, but does not reconstruct the edited timeline.

• The media references in the OTIO project don't seem to match the downloaded files correctly, preventing straightforward relinking.

As a result, we haven't found a reliable way to continue editing our mobile projects in Premiere Pro Desktop.

Another unusual observation: Creative Cloud storage

Creative Cloud reports approximately 9 MB used out of 1 TB, despite multiple Premiere Mobile projects being stored in the cloud.

One downloaded project package alone is nearly 1 GB.

We don't know whether Premiere Mobile projects are supposed to count towards the displayed Creative Cloud storage usage, but this discrepancy seems worth mentioning in case it is related.

Questions for Adobe

We would really appreciate some clarification:

1. What determines whether the "Import Premiere Mobile Project" option is enabled or greyed out? Does Premiere Pro check account permissions, licensing, or cloud service availability?

2. Can an enterprise administrator disable this functionality through Adobe Admin Console, a product profile, or an organizational policy?

3. Could enterprise-managed Adobe accounts be affected by restrictions or changes in service availability?

4. Is this a known issue affecting other users, including personal Adobe accounts?

5. Is there any diagnostic procedure or log we can provide to help identify why the feature is disabled?

Production impact

We use Adobe applications in a professional broadcast production environment, and the ability to start editing on mobile and continue in Premiere Pro Desktop is an important part of our workflow.

At the moment, the feature is completely unusable across our tested accounts, despite projects continuing to upload successfully.

We would appreciate it if the Premiere engineering team could investigate why this menu option becomes disabled, especially given that we reproduced the issue immediately after a successful first import on a previously unused account.

We're happy to provide screenshots, exact a

pplication versions, logs, or perform additional tests if needed.

Previous report (in French):
https://community.adobe.com/bug-reports-490/la-fonction-importer-le-projet-premiere-mobile-devient-grisee-apres-un-premier-transfert-reussi-1647246

Thanks for your help!