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Can’t export

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I'm trying to export a 30 min video and the app gets stuck at 2%. 1.7GB file... I've tried all different settings and everything gets stuck at 2%. iPhone 16Pro tons of gigs space available. help?

Vince+Louis

Participant

On my ipad today, it's stuck on 10% but my video was only 13 minutes and simple cut to cut editing I just did.

I tried adjusting the clips but still get stuck

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Peter Garaway

Adobe Employee

Hello @Vince+Louis Sorry you're dealing with export getting stuck. To help diagnose this properly, could you share your project file with us?

Step 1:

1. Copy this link and paste it into Safari:

Prx://features?Application.ProjectArchiving=true
2. When you open that link, it should prompt you to launch Premiere.

Step 2: Share the Project

Go to the Project Browser screen
Find the problematic project thumbnail
Tap the "⋯" (three dots) menu below your project
You should now see "Share Project" as an option
Share it via email (pgaraway@adobe.com) or provide a file sharing link

Once you send it, we can analyze what's causing the failure and hopefully get it resolved ASAP.

Thanks in advance!

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Peter Premiere engineering team

Peter Garaway

Adobe Employee

@Reelife_Folktography Sorry to hear 25.5.3 did not resolve this issue. I jusy sent you a DM. When you get the opportunity, please follow up with me there. Thanks!

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Peter Premiere engineering team

R

Reelife_FolktographyAuthor

Known Participant

Ok updated to 25.5.3(2)

still can't export. 30min sequence. No clips speed changed. some music added. About 40 clips.

Tried all different settings still stuck at 2%

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Regards, Tom Adams, Director/owner Reelife Documentary Productions

Stan Jones

Community Expert

@Reelife_Folktography,

I see 25.5.2 (2) in your screenshot. I just updated through the app store, and I see 25.5.3 (2).

I don't see an update check in the app.

Stan

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R

Reelife_FolktographyAuthor

Known Participant

Unfortunately that didn't work for me. still not exporting.

Not sure if app auto updated

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Regards, Tom Adams, Director/owner Reelife Documentary Productions

Peter Garaway

Adobe Employee

@Reelife_Folktography We believe we've resolved the issue that was causing export to hang, and a fix is included in the latest release version 25.5.3, now available on the App Store. Please try updating the app and let us know if you continue to experience any issues.

Thanks again for sharing your experience — it really helped us track this down. We appreciate your patience, and we’d love to hear how things go after the update!

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Peter Premiere engineering team

R

Reelife_FolktographyAuthor

Known Participant

Yes I had a high speed video in it so I deleted it and tried again. still unable to export

there's probably 40 clips. no effects. 1 title.

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Regards, Tom Adams, Director/owner Reelife Documentary Productions

Peter Garaway

Adobe Employee

Thanks for reaching out — sorry to hear you're running into issues with export!

Quick question: do you happen to have any speed adjustments applied to your video? We’re aware of a bug that can affect export when speed is set to a high value, typically above 20x. If that’s the case, try lowering the speed to something like 5x and see if that helps.

Also, it would be super helpful to know more about your sequence — things like the number of clips, effects used, and any other details you can share. We’re actively working to resolve this issue.

Thanks again, and we’ll do our best to get you unstuck!

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Peter Premiere engineering team

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