Participating Frequently

Adobe Media Encoder has encountered an unexpected error and cannot continue.

Forum|Forum|1 year ago
January 8, 2025
15 replies
824 views

Hi community, I've been encountered this problem everytime I tried to open Media Encoder v25.1 from After Effects v25.1. I searched through the discussion history but it seems like most similar topics are related to macOS. Sadly, I'm on Windows 11. Have asked ChatGPT before but still can't fix this problem. I’d really appreciate it if anyone could help or provide some advice.

Things I've tried:

- Uninstall and install (both AE and ME)

- Update the GPU driver

- Switch video rendering from CUDA to Mercury Software Only

- Clear the cache

Show previous replies

E

eckiAMETeam

Adobe Employee

I am not familar wirth the software you mentioned. Did you correctly add all Adobe video apps and your disk loactions to your exceptions lists?

Z

Zhuoran35065897m5beAuthor

Participating Frequently

Yes, I've checked the folder has full access. And yes, I have Huorong Security. (I tried to snooz it and run Media Encoder again, still got the same error message.)