Participant

Adobe Media Encoder isn’t Encoding at all

Forum|Forum|2 years ago
January 14, 2024
8 replies
628 views

So I was trying to export an animation I made on Adobe Animate, but when got to the Media Encoder, it isn't even loading at all. Please help. (Note: Everything is completely updated)

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eckiAMETeam

Adobe Employee

I am very glad for you. Do you have any ideas what you changed?

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chaplin34318913s952Author

Participant

Wait it works now!

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chaplin34318913s952Author

Participant

Whenever I open AME, the first thing that pops up is; "Preset Erot

Could not open source file. Please check that file exists with correct permissions.

Importer returned bad result.

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eckiAMETeam

Adobe Employee

Can you please try the following:

Make sure that versions of all apps match (required for DynamicLinkManager to work correctly).
Verify your own AntiVirus / GateKepper setup. If applicable, deactivate temporarily to verify.
Quit all DVA apps.
Use Activity Monitor / Task Manager to kill DynamicLinkManager if it still runs. (On Windows, you need to open the Details tab to see dynamiclingmanager.exe in TaskManager.)
Launch AME first.
Open & export the project again.

Please let me know if this workaround works for you.

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chaplin34318913s952Author

Participant

I don't see error messages but the videos I export won't load

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eckiAMETeam

Adobe Employee

Just verified video export from Adobe Animate 24.0.0.305 to Adobe Media Encoder 24.1.1.2 on Windows 11. It is working for me. Do you see any error messages?

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chaplin34318913s952Author

Participant

I use a lenevo think pad, and the versions for FLA and AME are 24.0 and 24.1 respectively