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Pids_OutSolve
Participant
May 12, 2026

AME does not allow selection of hardware acceleration for my renderer unless I first clean the media cache database.

  • May 12, 2026
  • 1 reply
  • 29 views

When I launch AME (directly or when it is launched from ingest settings for a Premiere project), the renderer defaults to to “Mercury Playback Engine Software Only” with no option to change it to any hardware acceleration option. If I open Preferences and clean the Media Cache database, the renderer will give me the Hardware Acceleration options (CUDA or OpenGL).  

I have verified all my perferences/settings favor hardware acceleration, cleaned/remapped media cache and cache database folder destinations for all adobe programs, clean install of latest NVIDIA studio driver, reset AME preferences, performed Windows updates, verified the GPUSniffer is identifying my GPU (it is), reinstalled AME. None of these solutions have solved it.  

The issue does resolve when I clean my media cache database within AME, but I must do this each time I launch AME, which is not ideal. 

System: 
Intel Ultra 9 285HX
64GB RAM
NVIDIA RTX PRO5000 Blackwell GPU
OS Drive: 1TB M.2 SSD
Media and Cache Drive: 2 TB M.2 SSD

    1 reply

    EckiAME
    Community Manager
    Community Manager
    May 22, 2026

    Which driver versions do you use?

    Pids_OutSolve
    Participant
    May 22, 2026

    NVIDIA RTX Enterprise Driver Release 596.36 on the NVIDIA RTX PRO 5000 Blackwell Generation Laptop GPU (I didn’t make that “laptop” distinction in my original post)

    In the NVIDIA app I don’t have an option to choose/install Game Ready drivers, so I’m assuming this GPU only works with Enterprise drivers. This is a company owned machine and this GPU was the “best” available option for the configuration.