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Participant
June 7, 2023

AME fails on first startup v23.4 on Windows 11

  • June 7, 2023
  • 1 reply
  • 79 views

I can't make AME to start. I've tried several things like windows update(even optional ones)/re-install/computer restart and windows troubleshooting. Looks like Premiere Pro & Rush also won't start because of that. It starts to open but crashes at loading screen. The error code i'm getting is 0xc0000409, but i didn't find any post about it except of Adobe Reader. I'm using i5-13600k(stock) and AMD 7900XT (all drivers up-to-date). Crash report attached (had to change extension to csv but the original one is .crash)

1 reply

Adobe Employee
June 10, 2023

Crash log indicates CUDA. Please try the System Compatibilty Report to find out if you have known driver issues. you can also try deleting your prefs and see if this changes anything. Please let me know your outcomes.