AME will not import MXF File - "File format is not supported."

Can you share the file? I can send you a private message in this forum.

Also: Did you try Software-only mode to verify if this is hardware/driver issue?

Update to this. I was finally able to import an .mxf file, but when I attempted to re-encode (yes, using hardware accelleration), the following log file was created:

===============

Log file created: 08/07/24 01:58:33
-------------------------------------
Ticks = 1109 <20596> <AnywhereLocalClient> <5> Local Hub HTTP port retrieved, port: 51761
Ticks = 7687 <600> <AMEApp> <0> Time taken to load MediaCore plugins: 1222.16 milliseconds.
Ticks = 8203 <600> <AMEApp> <1> Entering RunEventLoop
Ticks = 8406 <23088> <GPUFoundation> <5> Done loading modules, sec: 2.09939, device: CUDA(0)
Ticks = 9156 <20596> <EACL> <5> Connecting local hub to remote hub, requestID: "e087b36a-67ce-4cf6-8aac-ca86d7d119f1", server: "https://cc-api-teamprojects.adobe.io:443", serverType: 2, user: "srutherford@holidayworld.com", machineID: "ae6aab36-8f4a-482c-9231-9bd60306040c"
Ticks = 9641 <11128> <dvanet::HTTP> <4> Mismatched HTTP response, requestID: "e90e3013-d2f3-4308-bcac-3dfd799a0a38", expected: "dvanet-e90e3013-d2f3-4308-bcac-3dfd799a0a38-c96a6d2f-1380-47d6-ae4a-10666b316fe2-14", received: "dvanet-1c4d743d-aac8-4647-9c52-f8ddc16155ec-61193f79-00a8-47ba-9eec-5e6e6fd670af-12", corrected: "dvanet-1c4d743d-aac8-4647-9c52-f8ddc16155ec-61193f79-00a8-47ba-9eec-5e6e6fd670af-12"
Ticks = 9641 <11128> <EACL.CloudProjectsLogin> <5> Finished sending new access token to LocalHub, result: 0, requestID: "dvanet-e087b36a-67ce-4cf6-8aac-ca86d7d119f1-c96a6d2f-1380-47d6-ae4a-10666b316fe2-6", duration: 0.151, httpStatusCode: 200, httpLibCode: 0, payload: "[{\"authorized\":true,\"connected\":true,\"forbidden\":{\"error_code\":\"\",\"message\":\"\"},\"lastAuthorizationStatusCode\":200,\"serverURL\":\"https://cc-api-teamprojects.adobe.io:443\",\"serverVersion\":\"2016.92.0.1271\"}]"
Ticks = 9641 <20596> <CCFilesEOL> <5> Setting feature enabled: true, in app messaging enabled: false
Ticks = 12312 <20596> <AMEApp> <5> Activated codec is: MPEG4
Ticks = 52156 <600> <NvidiaCodec> <5> ERROR - Nvidia Encoder does not support encoding in provided Encode settings
Ticks = 91312 <600> <NvidiaCodec> <5> ERROR - Nvidia Encoder does not support encoding in provided Encode settings
Ticks = 2643437 <29532> <signal> <4> Unhandled exception!
{
}

Also, to clarify - I attempted to both "Create Proxies" from PPro as well as simply drag-and-drop the files into AME and neither option worked.