Skip to main content
Participating Frequently
June 29, 2024

Bug: Media Encoder not encoding audio on MP4 in version 24.5 update

  • June 29, 2024
  • 7 replies
  • 425 views

Use the template below to provide us with information: 

Issue - Media Encoder no longer encodes audio in the preset for Youtube 4K videos. Audio is checked in the project, but no sound comes out.

Adobe Media Encoder version number - 24.5

Operating system - Windows 11

Steps to reproduce - A media project that plays fine in the latest version of Premiere along with audio does not encode audio with the video in the final render. 

Expected result - Audio should be rendered with video

Actual result -  Video renders but no audio on output. No warnings shown during render.

 

FIX: Revert to Media Encoder v 24.4.1 Build 2 and same project encodes both audio and video fine.

 

Optional but useful: upload media and/or project files, screenshots or screen recordings that demonstrate the issue.  - No relevant screen shots as this fails silently (no pun intended), and project files are too big to share.

 

Also to note - this is the second bug I have 'obtained' following an upgrade. Does Adobe run test vectors that exercise all of the features on each upgrade, or is that an exercise that they prefer to leave to a user?

7 replies

EckiAME
Community Manager
Community Manager
December 17, 2024

I will send you a private message.

Participating Frequently
December 15, 2024

I have a newer bug report with more detail on how to produce/reproduce.

Adobe Employee
August 20, 2024

Can you share the project? I can private message you the instructions in this forum.

Participating Frequently
August 11, 2024

I can still reproduce and I unknowningly updated the version in a few days back and had the same issue again. Reverting to the previous version removed the issue once again. There has been no update since 24.5. If you would like, I can provide a project file, but my recordings are in ProRES RAW and over 1 TB.

 

Settings are 4K at 60p for video, audio is mixed from 3 tracks. Rendering is H264 / Match Source -High Bitrate

Adobe Employee
July 22, 2024

I was not able to repro. Did you try newer releases and/or betas?

Adobe Employee
July 18, 2024

I was not able to repro. Can you share a project and clips? I can send you the instructions via private message in this forum.

EckiAME
Community Manager
Community Manager
July 2, 2024

I will try to repro based on your info.