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Participant
March 8, 2023

Error issues while lunching the ME

  • March 8, 2023
  • 4 replies
  • 203 views

Hey guys.

Lately I have some issues with Media Encoder (it's the latest version of 2023) anytime that I try to lunch  it...it appears me "Adobe Media Encoder has encountered an unexpected error and cannot continue."

Does it happen to anybody else? I can't export any videos because of this issue. I tried to unistall it and install it again but it's the same.

Can anybody help me to solve this problem, please?

Thanks

4 replies

Community Manager
March 10, 2023

I understand your frustration. With the current available information it is not 100% clear what your issue is and I only can guess from your sceenshot:
Your screenshot showing a stop on the AEXD.plugin what not belongs to AME and will definitve crash the app. So there is a 3rd party plugin installed or a left over from some older AE or Adobe XD version. From the screenshot I assume you are on Mac and running an Italien version. 
Normally 3rd party plugins we are reading with AME are on Mac under:
 /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore
My guess is you will have an AEXD.plugin in this folder. If so move it out of this folder and launch AME again.
(A similar older issue on AE with this plugin you can found under: https://community.adobe.com/t5/after-effects-discussions/how-to-fix-aexd-plugin-failure-and-error-48-72/m-p/12361756)

Participating Frequently
March 9, 2023

None of that helps. I used AME just fine after updating on Saturday March 4th and on Tuesday March 7th it suddenly stopped opening. There always seems to be some sort of problem with Adobe even for the most minimal use. Very frustrating man 

Community Manager
March 9, 2023

Mhm, from your screenshot it looks like it stuck on loading a plugin and you are on a Mac OS.

  • Please check if you are using 3rd party plugins, if so just remove it or ensure they are up to date.
  • Ensure on your first launch, that no other AME or dynamiclinkmanager instance is running (activity monitor)
  • Before start rename your: /Users/<..usersname...>/Documents/Adobe/Adobe Media Encoder Folder to ensure you are starting with clean preferences. 
  • On start hold the shift key to rebuild the plugin cash
  • Check the system securtiy read and write access to your documents folder

Please let us know what your findings are. Thanks.

Participating Frequently
March 9, 2023

yeah same here. i also made a post about it. very frustrating. premiere pro has some sort of bug too and wont let me export. so im stuck with finished videos that i cant export smh