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katmun
Participant
May 20, 2024

Glitch - Media encoder is looping audio

  • May 20, 2024
  • 5 replies
  • 221 views

I have tried multiple options for encoding a video and during the last week, it has been looping the audio to the beginning at the halfway mark. During the last attempt, I chose "Match Source - Adaptive Medium Bitrate" and it still is giving this error. Is there a glitch that has yet to be reported?  This has not happened to me before and I have not found a solution on this forum yet.

There is no update shown avaibale in adobe creative cloud and my encoder is version 24.3. Thank you for any help.

5 replies

EckiAME
Community Manager
EckiAMECommunity Manager
Community Manager
May 22, 2024

I just sent you a private message. Please check your inbox.

K
katmunAuthor
Participant
May 21, 2024

I can find out whether my firm will allow sending the files over. I appreciate you sending over the instructions so I can check with them on approval to send. Thank you.

EckiAME
Community Manager
EckiAMECommunity Manager
Community Manager
May 21, 2024

Would you be able and willing to share your project and files so we can investigate the issue? I can send you the instructions via private message in this forum.

K
katmunAuthor
Participant
May 21, 2024

There was no special effects. The video file is one hour long and it was a webex recording.

My device details are: Windows 10 Enterprise (64-bit operating system, x64-based processor), 16GB RAM, Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz 1.19 GHz, GPU: Intel(R) UHD Graphics driver version 31.0.101.2125

 

Thank you for any tips/solutions that can be provided. Unfortunately, I cannot import any videos into Captivate Classic without putting the video through the encoder first (though I wish I could because the size is so much smaller and still better quality in the original mp4 file).

E
Adobe Employee
eckiAMETeam
Adobe Employee
May 21, 2024

Sorry for your issues. What system are you on (OS, CPU, GPU, memory)? What is your source material? Are there any special effects in it?

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