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katmun
Participant
May 20, 2024 3:27 PM UTC
Open for Voting

Glitch - Media encoder is looping audio

I have tried multiple options for encoding a video and during the last week, it has been looping the audio to the beginning at the halfway mark. During the last attempt, I chose "Match Source - Adaptive Medium Bitrate" and it still is giving this error. Is there a glitch that has yet to be reported?  This has not happened to me before and I have not found a solution on this forum yet.

There is no update shown avaibale in adobe creative cloud and my encoder is version 24.3. Thank you for any help.

5 replies

EckiAME
Community Manager
EckiAMECommunity Manager
Community Manager
May 22, 2024 11:07 AM UTC

I just sent you a private message. Please check your inbox.

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katmunAuthor
Participant
May 21, 2024 6:40 PM UTC

I can find out whether my firm will allow sending the files over. I appreciate you sending over the instructions so I can check with them on approval to send. Thank you.

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EckiAME
Community Manager
EckiAMECommunity Manager
Community Manager
May 21, 2024 1:55 PM UTC

Would you be able and willing to share your project and files so we can investigate the issue? I can send you the instructions via private message in this forum.

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katmunAuthor
Participant
May 21, 2024 1:09 PM UTC

There was no special effects. The video file is one hour long and it was a webex recording.

My device details are: Windows 10 Enterprise (64-bit operating system, x64-based processor), 16GB RAM, Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz 1.19 GHz, GPU: Intel(R) UHD Graphics driver version 31.0.101.2125

 

Thank you for any tips/solutions that can be provided. Unfortunately, I cannot import any videos into Captivate Classic without putting the video through the encoder first (though I wish I could because the size is so much smaller and still better quality in the original mp4 file).

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Adobe Employee
eckiAMETeam
Adobe Employee
May 21, 2024 8:45 AM UTC

Sorry for your issues. What system are you on (OS, CPU, GPU, memory)? What is your source material? Are there any special effects in it?

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