h.264 video output damaged

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When I export any video to H.264, medium or high vibrate, the result is a damaged video. The audio is complete, but image got like attached picture. It happens with Premiere pro and Encoder. Quicktime or AVI output doesn't have any export issue. It is not a custom preset or any damaged footage, It happens with any project. Please help. 😞

B

Bonzo DHMAuthor

Participant

Well, I instaled the Nvidia Hotfix you shared and thankfully, today (27/3/24) just were released new updates for Premiere, After effects and Encoder so the problem solved. Thanks for your answer. 🙂

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K

khaneja

Adobe Employee

This issue might be because of Nvidia driver. Nvidia released a hotfix driver related to corrupted video with NVENC encode.
Same fix is present in Nvidia's latest driver 551.86.
Please try out below drivers, if any of it solves your issue:
Nvidia latest driver 551.86: https://www.nvidia.com/Download/driverResults.aspx/223431/
Nvidia hotfix driver 551.68: https://nvidia.custhelp.com/app/answers/detail/a_id/5525

Please let me know if any of the above driver fixes the issue.
If this doesn't solves the problem, you can always use Software Encoding in the Export window.

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