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JarridStabel
Participant
April 4, 2026

Issue with captions and graphics not rendering in Media Encoder

  • April 4, 2026
  • 4 replies
  • 77 views

When I export a video directly from Premiere Pro, all captions and text graphics render correctly.

However, when I send the same sequence to Adobe Media Encoder (using batch export), the captions and text elements are missing in the final render.

I’ve already tried:

  • Using different fonts
  • Reinstalling Premiere Pro and Media Encoder
  • Trying different versions of Adobe software

But the issue keeps happening only when exporting via Media Encoder. version: 26.0.2

    4 replies

    EckiAME
    Community Manager
    EckiAMECommunity Manager
    Community Manager
    April 20, 2026
    1. I am very sorry that nobody responded to your issues yet. Would you be able to share a project? I can privat message you the instructions in this forum.
    Stan Jones
    Community Expert
    Stan JonesCommunity Expert
    Community Expert
    April 8, 2026

    ​@courtyarde48480719,

     

    This post may get moved by staff to the AME forum. Don’t repost it until they get a shot at it. Thanks for the detailed report and including screenshots. See this other report:

     

    Stan

     

     

    Stan Jones
    Community Expert
    Stan JonesCommunity Expert
    Community Expert
    April 8, 2026

    ​​@JarridStabel,

     

    Sorry you did not get a response on this. I am still on PR 26.0.1, which means AME 26.0.0. I exported simple H.264 with a caption track set to burn in, and it worked in preview and export.

     

    What OS? Which other versions did you try?

     

    I see another post on this, that I suspect will get moved here:

     

     

    ​@EckiAME 

     

    Stan

     

     

    ​

      C
      courtyarde48480719
      Participant
      April 8, 2026

      I am running MacOS Tahoe 26.3.1 on an Apple M4 Max, and Premiere Pro (+ Media Encoder) 26.0.2.

      When sending any sequence from Premiere Pro to Media Encoder, the text and/or captions do not appear in the Media Encoder preview or the final file.

      I have recreated the issue using a range of export presets/formats, a variety of the standard sequence settings and various fonts. The issue happens every time.

      It has occurred when using the absolute simplest sequence possible: new project, saved on desktop, new default sequence, a single graphic layer featuring the default ‘New Text Layer’ text & font, but when viewing the preview in Media Encoder, it features nothing but black.

      The issue does not occur when exporting from Premiere Pro.

       

      I was told to repost this here on the Premiere forum. Original post below:

       

      R
      Community Manager
      Rach McIntireCommunity Manager
      Community Manager
      April 8, 2026

      Hi ​@courtyarde48480719,
      As Stan suggested, I did merge this into a thread with the same issue, as it makes tracking/ replying much easier.  I’m sorry you haven’t received a reply from anyone at Adobe yet.  In the AME image, you show only the video tab - what is selected under the captions tab? 

      I wasn’t able to reproduce this, running a quick test in either 26.0.2 or 26.3.0 public Beta. ​@JarridStabel are you also on a Mac?  Can you share your system specs and any reproducible steps?  Is it just on batch export?

      Please see: How do I report a Problem?  Sorry for the frustration, and thanks for reaching out.

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