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October 13, 2022

Machine Crashes Immediately After Starting Encode

  • October 13, 2022
  • 0 replies
  • 17 views

App Version: 22.6.1 (Build 2)

OS: Windows 11 Pro 22H2 (22621.674)

CPU: AMD Ryzen 9 5950X

GPU: NVIDIA RTX 2080 (Driver 522.25)

 

Media Encoder causes a full system crash as soon as the Quene is started.  This occurs whether the quene has 1 item or 100+ items.  This happens regardless of Hardware Acceleration enabled or disabled.  This happens 

with all Renderer options.  Changing the output format has no effect, it always crashes.  It is a full system crash, immediatly black screens and reboot.  Frequently this results in a need for the windows bootloader to repair the C drive.

 

The logs seem to be useless but I have attached them, it is curious it logs errors about a non-genuine Intel CPU when the system is in fact an AMD CPU so of course it's not genuine Intel...

 

The entire Adobe suite is useless to me when I cannot export my work...  This also occurs in the Beta version of Media Encoder...  I've ruled out all hardware problems as ffmpeg, handbrake, and Davinci Resolve can all process identical transcodes (both with and without hardware acceleration) without issue.