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3 replies

Adobe Employee
eckiAMETeam
Adobe Employee
May 16, 2023 9:21 AM UTC

I am happy you found the solution.

 

This is very valuable feedback. We have added a samll section here: https://helpx.adobe.com/media-encoder/system-requirements.html

Adobe Media Encoder must have the appropriate read-and-write access to decode and encode files. Ensure that system-wide software such as anti-virus or security applications are appropriately configured to allow Media Encoder to perform the required file actions. Check the manuals for these applications for details.

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filmspezialistAuthor
Inspiring
May 16, 2023 6:10 AM UTC

I guess I found the problem. I had to include the Media Encoder .exe file into the exception list of my antiviriuus software "Trend Micro". I have now updated to the latest version of ME (23.4) and it seems to work nice and smooth. Same applied to After Effects, by the way. So I also put the After Effects .exe file into the exception list. 

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Adobe Employee
eckiAMETeam
Adobe Employee
Apr 18, 2023 12:59 PM UTC

Very sorry for that.

Can you add your e-mail into the crash reporter dialog? Can you private message me your e-mail in this forum? We will look into this.

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