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FatsWaler96
Participant
August 27, 2024

Media Encoder 24.6 Crashing on browse to output folder

  • August 27, 2024
  • 4 replies
  • 172 views

Hi all,

 

I am getting an error whenever I try to select an output directory to save a file to "Adobe Media Encoder.exe has quit unexpectedly" This also happens when trying to import any presets, the program hangs then crashes.

 

If I add a file and let the output go back to the source folder, it works fine. Adding presets to the Encoder Presets folder also works fine. Crashes only seem to occur when asking Media Encoder to browse to a directory.

 

I have unistalled and reinstalled, rolled back to different versions. Removed the Encoder folder from Documents and tried changeing compability setting on the exe all to no avail.

 

I am running Windows 10 Enterprise 10.0.19045 Build 19045 on a HP Z8.

 

Thanks,

4 replies

EckiAME
Community Manager
EckiAMECommunity Manager
Community Manager
November 8, 2024

I am happy that you found the root cause of your issue. Thanks for sharing!

F
FatsWaler96Author
Participant
November 7, 2024

**SOLVED**

 

The problem is Aspera Connect. If you have to use both programs like I do, uninstall Aspera Connect and reinstall it, on the installation box uncheck the "Register the Aspera Drive Shell Extension" option. You can also disable the extension without uninstalling like in this link: Disabling the Aspera Drive shell extension in Windows Explorer - IBM Documentation.

F
FatsWaler96Author
Participant
November 6, 2024

I updated to Windows 11 and ME2025 all was working fine and now has gone back to the same crashing error

Log file created: 11/06/24 21:44:51
-------------------------------------
Ticks = 2703      <204> <AnywhereLocalClient> <5> Local Hub HTTP port retrieved, port: 52391
Ticks = 2703      <19728> <MF.WinDirectoryChangeMonitor> <4> System call CreateFile() failed -- drive could not be monitored, driveLetter: "Y", lastError: "Error 5: Access is denied.\r\n"
Ticks = 2703      <13932> <MF.WinDirectoryChangeMonitor> <4> System call CreateFile() failed -- drive could not be monitored, driveLetter: "T", lastError: "Error 5: Access is denied.\r\n"
Ticks = 2703      <13148> <MF.WinDirectoryChangeMonitor> <4> System call CreateFile() failed -- drive could not be monitored, driveLetter: "N", lastError: "Error 5: Access is denied.\r\n"
Ticks = 2703      <21380> <MF.WinDirectoryChangeMonitor> <4> System call CreateFile() failed -- drive could not be monitored, driveLetter: "X", lastError: "Error 5: Access is denied.\r\n"
Ticks = 2718      <12580> <MF.WinDirectoryChangeMonitor> <4> System call CreateFile() failed -- drive could not be monitored, driveLetter: "V", lastError: "Error 5: Access is denied.\r\n"
Ticks = 4640      <760> <AMEApp> <0> Time taken to load MediaCore plugins: 433.092 milliseconds.
Ticks = 5609      <760> <AMEApp> <1> Entering RunEventLoop
Ticks = 6468      <760> <CCFilesEOL> <5> Setting feature enabled: true, in app messaging enabled: false
Ticks = 6718      <12580> <EACL> <5> Connecting local hub to remote hub, requestID: "88e7b1f6-003b-48d7-81b8-3eeffc2e89ea", server: "https://cc-api-teamprojects.adobe.io:443", serverType: 2, user: "brad.hunt@fremantle.com", machineID: "71ee3ced-cb36-49c1-8bd8-4d3788e808d5"
Ticks = 8515      <13932> <dvanet::HTTP> <4> Mismatched HTTP response, requestID: "39c7a27d-55e9-40cb-a34f-ab107cb69978", expected: "dvanet-39c7a27d-55e9-40cb-a34f-ab107cb69978-a1678926-ddf4-4343-9a37-22e5b06fe1f6-12", received: "YEvnVIiJHRSlIZsLK0RPjwEOty0fnZNw", corrected: "YEvnVIiJHRSlIZsLK0RPjwEOty0fnZNw"
Ticks = 8515      <13148> <EACL.CloudProjectsLogin> <5> Finished sending new access token to LocalHub, result: 0, requestID: "dvanet-88e7b1f6-003b-48d7-81b8-3eeffc2e89ea-a1678926-ddf4-4343-9a37-22e5b06fe1f6-6", duration: 0.173, httpStatusCode: 200, httpLibCode: 0, payload: "[{\"authorized\":true,\"connected\":true,\"forbidden\":{\"error_code\":\"\",\"message\":\"\"},\"lastAuthorizationStatusCode\":200,\"serverURL\":\"https://cc-api-teamprojects.adobe.io:443\",\"serverVersion\":\"2016.93.0.1283\"}]"
Ticks = 124140      <760 (main)> <signal> <4> Unhandled exception!
EckiAME
Community Manager
EckiAMECommunity Manager
Community Manager
August 28, 2024

This does work correctly with Windows 11. Can you add information and your e-mail when submitting your crash so that we can look into the issue.

Do you have any additional software, such as anti-virus or security software, installed on your system?

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