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ngc4256
Participant
June 7, 2025

Media Encoder cant find adobe license upon launching

  • June 7, 2025
  • 2 replies
  • 121 views

The latest version of ME does not launch properly for me. Every first-time I try to open it, (like after not using the program or computer being off for a while or not using ME for a day or so) it errors out saying it can't find my adobe license and can either use in trial mode or quit. After quitting, and launching again, it does find the license and then opens properly.  Is this a bug or what?  Suggestions?

 

Thanks.

 

version 25.2 build 141.

 

 

2 replies

N
ngc4256Author
Participant
July 2, 2025

I Just noticed that with Version 25.3 Build 73, it no longer has that error window that comes up saying it can't find my license. It opens normally as all the other apps. So, in my conclusion, it was a bug that got fixed as I've done nothing about it except auto-apply the updates through the creative cloud app.  

 

Thanks anyway.

Sebastian303
Community Manager
Sebastian303Community Manager
Community Manager
June 7, 2025

Hi there, that sounds really strange. It's definitely not a known bug.

 

may I ask if you have the same problem with other apps like e.g. Premiere? Would mind signing in/out of Creative Cloud desktop so see if that improves things?

 

Thanks a lot!

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