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July 1, 2023

Media Encoder crashing entire system - Mac mini m2 Pro

  • July 1, 2023
  • 1 reply
  • 76 views

First time posting, so please excuse anything I may miss when describing my issue!

 

I am using the lastest version of Premiere Pro and Media Encoder (23.5)

 

Using a Mac Mini M2 Pro - Ventura 13.4.1 - 32 GB of RAM

 

The system is brand new, booted it up and loaded up Adobe Products (Photoshop, Premiere, ME).

I wanted to do some testing using very basic Lumetri color correction to compare to my Mac Mini M1, so I loaded up a previous project with some basic titles, added the Lumetri effect and toggled some things I might have done. (The M1 Mini would take anywhere between 8-10 minutes to process a 3 minute video with Lumetri, so I was confident the M2 would be awesome! hopefully..)

I sent it over to Media Encoder to process, and the entire computer went black and rebooted itself.

Upon the reboot, Premiere and ME would load back up with no sign of an error (no error report, etc.)

 

I tried again thinking maybe there was a fluke, and it did it again numerous times.  I then completely re-installed the OS thinking there may have been a bug, and since it was a brand new system, I really wasn't missing anything.  

 

After wiping the system and installing a fresh new OS and reloading Adobe Products, it did the exact same thing.  I decided to wipe it one more time and instead I tried installing the most previous version Adobe allowed - Premiere and Media Encoder version 22.0.

 

I had one good export with that version, then upon further tests today, the exact same thing has happened.

 

I have other Macs that handle everything exactly as it should.. so I really don't know what else to try at this point.   

 

Does anyone have any thoughts or ideas?  

 

Seth 

1 reply

Adobe Employee
July 3, 2023

Sorry for your issues. And thank you for going all those long and tedious trial-and-error tests for us. Let's try to find out more:
1. Do you have any third-party plugins installed?
2. Does direct export still work for you?
3. Does this also happen with other projects without Lumetri effects?
4. Can you try to move or delete the AME preferences under USER > Documents > Adobe > Media Encoder > 23.x?

In parallel, I will ask our Color guys. Would you be able to share your project and files? We would like to look into your issue. I can private message you the instructions in this forum.