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andreas89513032
Participant
Nov 21, 2023 10:18 PM UTC
Open for Voting

Media Encoder Error 1609629690 in ALL exports

From a couple of days suddenly Media Encoder fails all the type of conversion/exports.

 

I already tried to switch between CUDA and Software only, it changed that in Software Only in begin to fail a little later...

I didn't change anything in my hardware, it works perfectly for months.

 

Here's one of the log of many

Please help me!

 

4 replies

andreas89513032Author
Participant
Dec 7, 2023 4:52 PM UTC

Problem solved! I've find out some wrong settings about VRam on my pc. I set custom range values based on my hardware package. Seems it all worked from now on.

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EckiAME
Community Manager
EckiAMECommunity Manager
Community Manager
Dec 4, 2023 2:19 PM UTC

Can you try to delete the media cache? And test removing the preferences at User > Documents > Adobe > Adobe MediaEncoder > <majorVersion>? Please copy any user presets first if you want to keep them.

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andreas89513032Author
Participant
Dec 3, 2023 11:35 AM UTC

same fail as in CUDA

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Adobe Employee
eckiAMETeam
Adobe Employee
Nov 28, 2023 6:08 PM UTC

Can you try render in Software only mode to see if this is GPU related?

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